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Pricing & Plans
Details about our pricing structure, plan differences, and billing options.
Learn more about our pricing plans.
What's included in FatLab's WordPress hosting plans?
All plans include premium WordPress hosting, 24/7 monitoring, weekly updates, daily backups, Cloudflare Enterprise CDN & WAF, real-time malware scanning, SSL certificates, and full support for both infrastructure and website issues.
What's the difference between the Starter and Basic plans?
The Starter plan ($35/mo) supports up to 20,000 pageviews per month. The Basic plan ($99/mo) includes unlimited traffic, 2-hour response time guarantee, priority support queue, and discounted hourly rates for additional work.
Do you offer nonprofit pricing?
Yes! We offer special discounted pricing for nonprofit organizations. Contact us to discuss your nonprofit's needs and we'll create a custom pricing plan to support your mission.
What does "full support" mean?
Unlike other hosts, we support both your infrastructure AND your website. If something on your website isn't working as designed - whether it's a plugin conflict, theme issue, or performance problem - we'll help resolve it at no additional cost.
How does hourly support billing work?
Additional development and support is billed at $150/hour in 15-minute increments with a one-hour minimum each month. We provide guaranteed bids before starting any work, with no contracts or retainers required.
Is there a setup fee or contract?
No setup fees and no long-term contracts required. Our hosting is month-to-month, and we include free migration from your current host. You can cancel anytime with 30 days notice.
WordPress Hosting
Questions about our managed WordPress hosting services, infrastructure, and what's included.
Learn more about our WordPress hosting plans.
What makes FatLab's WordPress hosting different from other providers?
Unlike typical hosting providers, we include full WordPress support with every plan. This means we help with plugin conflicts, theme issues, and site problems - not just server issues. You get Cloudflare Enterprise CDN, real-time malware scanning, weekly updates, and direct access to developers who understand WordPress inside and out.
Do you sell hosting by CPU, RAM, or bandwidth limits?
No, we don't nickel and dime with resource limits. We provide what your site needs to run smoothly and scale resources as needed. Our plans are based on traffic levels (pageviews) and support needs, not arbitrary server specifications. If your site needs more resources, we handle it - no overage charges.
What's included in "full support" for WordPress hosting?
Full support means we help with both infrastructure AND website issues. If a plugin breaks, theme has conflicts, or your site shows errors - we fix it. This includes troubleshooting code issues, resolving conflicts, performance optimization, and emergency response. You're not limited to just server problems like other hosts.
How fast can you migrate my WordPress site?
Most WordPress sites are migrated within 24-48 hours with zero downtime. We handle everything: moving files, databases, DNS updates, and SSL certificates. Complex sites or those requiring special configurations may take slightly longer, but we keep you informed throughout the process.
What security measures are included with WordPress hosting?
Every plan includes Cloudflare Enterprise WAF (Web Application Firewall), real-time malware scanning with Imunify360, automatic malware cleanup, DDoS protection at layers 3/4/7, SSL certificates at all layers, and 24/7 security monitoring. We prevent attacks before they reach your site.
Can FatLab handle high-traffic WordPress sites?
Absolutely. Our infrastructure scales automatically to handle traffic spikes. We use cloud hosting with Cloudflare Enterprise CDN to ensure fast loading worldwide. Our Basic plan handles unlimited traffic, and our Pro plans are designed for mission-critical, high-traffic sites that need guaranteed performance.
Do you offer staging environments for WordPress?
Yes, we can set up staging environments for testing updates, new features, or design changes before they go live. This is especially useful for ecommerce sites or those with complex functionality. Staging setups are available on all plans at our standard hourly rate.
What happens if a WordPress update breaks my site?
We create backups before every update and test updates when possible. If anything breaks, we roll back immediately and troubleshoot the issue. Our manual update process catches most problems before they affect your live site. You're never left with a broken site.
Is email hosting included with WordPress hosting plans?
Email hosting is not included in our standard plans, as we focus on WordPress hosting and support. However, we can help you set up and manage email through providers like Google Workspace or Microsoft 365, ensuring proper DNS configuration and integration with your domain.
Maintenance & Updates
Learn about our WordPress maintenance services, update schedules, and backup procedures.
Learn more about our WordPress maintenance services.
How often do you update WordPress core, plugins, and themes?
We perform updates weekly, with critical security patches applied immediately. Each update is manually reviewed, tested when possible, and backed up before implementation. Unlike automated systems, we check for compatibility issues and ensure updates won't break your site's functionality.
What makes FatLab the best WordPress maintenance service?
The best WordPress maintenance services combine technical expertise, comprehensive coverage, and responsive support. FatLab delivers all three: our developers manually review every update (not automated), our maintenance plans include security monitoring and malware cleanup (not just updates), and you get real developer support within 2 hours (not ticket escalation). We also publish transparent pricing and maintain 30-day backup archives—many maintenance providers only keep 7 days. This comprehensive approach to WordPress maintenance is why organizations trust us with their most critical websites.
What's the difference between WordPress maintenance plans and WordPress support services?
WordPress maintenance plans focus on proactive care: weekly updates, daily backups, security monitoring, performance optimization, and preventing problems before they occur. WordPress support services focus on reactive troubleshooting: fixing bugs, resolving conflicts, adding functionality, and solving problems after they happen. At FatLab, all our maintenance plans include both—we proactively maintain your site AND provide developer support when issues arise. You don't need to choose between the two.
Do you offer WooCommerce maintenance service?
Yes, all our WordPress maintenance plans include specialized WooCommerce maintenance. We update WooCommerce core and extensions weekly, optimize your product database, verify order backup integrity, monitor payment gateway connectivity, and tune performance for product pages and checkout flows. WooCommerce has unique maintenance requirements (like coordinating updates with payment gateways), and our developers understand these nuances. Your store stays secure, fast, and revenue-generating 24/7.
What's included in WordPress maintenance plans?
Our maintenance plans include weekly updates (core, plugins, themes), daily automated backups, 24/7 uptime monitoring, real-time security scanning, malware cleanup, performance optimization, and developer-level support. We handle both preventive maintenance and emergency fixes.
How do you handle WordPress plugin conflicts?
Our developers diagnose and resolve plugin conflicts as part of your maintenance plan. We identify the conflicting code, implement fixes or workarounds, and can suggest alternative plugins if needed. This developer-level troubleshooting is included - not an extra charge.
Do you test updates before applying them to my site?
Yes, we manually review all updates and test major updates on staging environments when available. For sites with complex functionality or custom code, we take extra precautions. If an update causes issues, we can roll back immediately thanks to our pre-update backups.
What happens if my site goes down?
Our 24/7 monitoring alerts us within minutes of any downtime. We immediately investigate and begin fixes. Emergency response is included in all plans. Most issues are resolved within 30 minutes to 2 hours, depending on complexity. You're notified of both the issue and resolution.
How long do you keep WordPress backups?
We maintain 30 days of daily backups, plus weekly and monthly archives for longer-term recovery needs. Backups are stored in multiple offsite locations for redundancy. Full site restoration is available anytime, and we can also restore individual files or databases.
Can you help optimize my WordPress site's performance?
Basic performance optimization is included in all maintenance plans - caching configuration, image optimization, and database cleanup. For advanced optimization like code refactoring or custom performance solutions, we offer services at our standard hourly rate with guaranteed estimates.
Do I need maintenance if my site rarely changes?
Yes, even static sites need maintenance. WordPress core, themes, and plugins regularly release security updates. Unmaintained sites become vulnerable to attacks, compatibility issues, and performance degradation. Our monitoring also catches issues before visitors notice them.
What's the difference between maintenance and hosting?
Hosting provides the server infrastructure where your site lives. Maintenance keeps your WordPress software updated, secure, and running smoothly. At FatLab, we bundle both together because a well-hosted site still needs regular maintenance to stay secure and functional.
Security & Protection
Information about WordPress security measures, malware protection, and compliance.
Learn more about our WordPress security services.
What WordPress security measures does FatLab implement?
We deploy multi-layered security including Cloudflare Enterprise WAF, real-time malware scanning with Imunify360, DDoS protection, brute force prevention, file integrity monitoring, and security hardening. Every site gets SSL certificates at all layers and 24/7 security monitoring with immediate response.
How do you protect WordPress sites from hackers?
We use proactive security: blocking malicious traffic before it reaches your site, monitoring for suspicious activity, implementing strong authentication, keeping everything updated, and hardening WordPress configurations. Our Cloudflare Enterprise WAF blocks millions of threats daily.
What happens if my WordPress site gets hacked?
We immediately isolate the threat, clean infected files, patch vulnerabilities, and restore from clean backups if needed. Our real-time scanning usually catches malware before damage occurs. Cleanup and recovery are included in all plans - no emergency fees or upcharges.
Do you provide WordPress security audits?
Yes, we perform security audits to identify vulnerabilities, outdated software, weak passwords, and configuration issues. Basic security reviews are included with our plans. Comprehensive penetration testing and detailed security audits are available at our hourly rate.
How does Cloudflare Enterprise protect WordPress sites?
Cloudflare Enterprise provides a Web Application Firewall (WAF) that blocks SQL injection, cross-site scripting, and other attacks. It includes DDoS protection, bot management, rate limiting, and geographic restrictions. All traffic is filtered through Cloudflare before reaching your site.
Can you help with WordPress security compliance (GDPR, HIPAA)?
We implement technical security measures that support compliance efforts - encryption, access controls, audit logs, and data protection. While we provide the secure infrastructure, full compliance requires additional policies and procedures. We can connect you with compliance specialists.
How often do you scan for WordPress malware?
Malware scanning runs continuously in real-time using Imunify360. This isn't a daily or weekly scan - it's constant monitoring that detects and quarantines threats immediately. We also perform deep manual security reviews during maintenance windows.
Do you handle WordPress security updates differently than regular updates?
Security updates are prioritized and applied immediately after testing, not waiting for the weekly maintenance window. Critical vulnerabilities are patched within hours of release. We monitor security advisories 24/7 and act fast to protect your site.
What's included in WordPress backup security?
Backups are encrypted, stored in multiple geographic locations, and isolated from your live site. Even if your site is compromised, backups remain clean and accessible. We test restoration regularly and can recover specific timepoints before any security incident.
What's the difference between WordPress security services and WordPress support services?
WordPress security services focus specifically on threat prevention, monitoring, and incident response—firewalls, malware scanning, vulnerability patching, and 24/7 security monitoring. WordPress support services include security but also cover general updates, troubleshooting, content changes, and development. All our plans include both, but if your primary concern is security threats, our managed security services provide enterprise-grade protection that goes far beyond basic support.
Do I need managed WordPress security services or can I handle security myself?
DIY WordPress security using plugins requires you to monitor alerts, investigate threats, understand vulnerabilities, and perform cleanups yourself. Managed WordPress security services mean our team handles all of that—we're watching your site 24/7, responding to threats immediately, and maintaining enterprise-grade security infrastructure (WAF, DDoS protection, server hardening) that individual site owners can't easily implement. If you don't have dedicated security staff, managed services ensure nothing falls through the cracks.
Support Services
Details about our WordPress support, response times, and what issues we help with.
Learn more about our WordPress support services.
What's the difference between WordPress support plans and WordPress maintenance plans?
WordPress support plans emphasize expert technical assistance: troubleshooting problems, answering questions, providing strategic guidance, and helping you solve challenges as they arise. WordPress maintenance plans emphasize automated preventive care: regular updates, backups, security monitoring, and uptime checks. At FatLab, our WordPress support packages include both—comprehensive support from WordPress experts PLUS all essential maintenance. You don't need to choose between support and maintenance because our plans bundle expert technical assistance with complete automated site care. If you primarily need expert troubleshooting and technical guidance, our support plans are the right fit. If you primarily need automated preventive care with basic support included, see our WordPress maintenance services page.
Why do I need WordPress support packages instead of just hosting support?
Hosting support addresses server and infrastructure issues: email problems, domain settings, SSL certificates, server configuration. WordPress support addresses everything specific to your WordPress site: plugin conflicts, theme issues, functionality troubleshooting, performance problems, content updates, security responses, and strategic technical guidance. Hosting support teams are generalists handling multiple platforms; WordPress support specialists work exclusively with WordPress and understand plugin ecosystems, security vulnerabilities, and WordPress-specific solutions deeply. If WordPress powers your business, you need both server support (from your host) and WordPress support (from specialists like FatLab). Our WordPress support packages provide the WordPress expertise hosting companies can't offer.
What makes your WordPress support services different from other support providers?
Most WordPress support is either reactive ticket systems (submit requests, wait for responses) or automated maintenance services (updates and backups with no expert help). Our WordPress support plans combine both: comprehensive expert technical assistance when you need help PLUS proactive automated site care preventing problems. You get WordPress developers who understand your site, respond immediately to critical issues, provide strategic technical guidance, and treat your success as their responsibility—not generic tech support reading documentation or automated systems with no human assistance. Plus transparent pricing with no per-ticket fees, no surprise charges, and no limits on how often you can request help.
Do WordPress support packages include maintenance and updates?
Yes, all our WordPress support packages include comprehensive automated site care: weekly WordPress core, plugin, and theme updates; daily backups with easy restoration; 24/7 security monitoring and malware protection; uptime monitoring; and performance optimization. This essential maintenance is included as part of comprehensive support—you don't pay separately for it. The difference between support packages and maintenance-only services is the expert technical assistance: when you have questions, need troubleshooting, want strategic guidance, or require development support, you get immediate access to WordPress experts. Maintenance-only services provide automated updates and monitoring but limited or no expert technical assistance.
Can I get WordPress support without a monthly plan?
Yes, we offer one-time support for specific projects or emergency troubleshooting. However, ongoing WordPress support plans provide significantly better value and protection. Monthly plans include proactive monitoring that catches issues before they cause downtime, relationship continuity with experts who know your site, priority response when emergencies occur, and bundled site care (updates, backups, security). One-time support costs $150-200/hour, while support plans start at $35/month with unlimited technical assistance included. For business-critical websites, monthly WordPress support packages make sense both financially and operationally.
What WordPress issues can FatLab support help with?
We help with everything WordPress: plugin conflicts, theme errors, white screen of death, database issues, PHP errors, broken functionality, performance problems, and more. If it's part of your WordPress site and not working properly, we'll fix it - that's what "full support" means.
How quickly can I get WordPress support?
Emergency issues are addressed immediately through our 24/7 monitoring. Standard support requests are typically handled within 2-4 business hours during weekdays. Basic and Pro plans get priority response times. We don't use ticket queues - you get real help fast.
Do you provide WordPress development support?
Yes! Unlike typical hosts, our support includes development assistance. We help with custom code, plugin modifications, theme customizations, and feature implementation. Basic troubleshooting is included in all plans; extensive development work is billed at $150/hour.
What makes FatLab support different from other WordPress hosts?
You talk directly to experienced WordPress developers, not script-reading support agents. We don't have support tiers or escalation queues. We fix actual WordPress problems - not just server issues. Every support interaction is handled by someone who understands code.
Is WordPress support available 24/7?
Emergency support through monitoring alerts is 24/7. General support is available Monday-Friday during business hours, with extended coverage for Pro plans. Critical issues like site outages, security breaches, or complete failures are always handled immediately.
Can you help fix a WordPress site someone else built?
Absolutely. We regularly inherit and improve sites built by others. Our developers can diagnose issues, clean up messy code, resolve longstanding problems, and optimize poorly-built sites. We'll be honest about what needs fixing and provide clear estimates.
Do you offer WordPress training and documentation?
Yes, we provide training on using WordPress, managing content, and understanding your site's features. We create custom documentation for complex functionality. Quick questions and basic training are included; extensive training sessions are available at our hourly rate.
How do you handle WordPress support for custom plugins?
We support custom plugins as part of our full-service approach. Our developers can debug, update, and maintain custom code. If a custom plugin needs significant rewrites or has fundamental issues, we'll provide recommendations and estimates for fixes.
What's included vs. billed hourly in WordPress support?
Included: fixing broken functionality, resolving errors, plugin/theme conflicts, performance issues, security problems, and general troubleshooting. Hourly: new feature development, extensive customization, major redesigns, custom plugin creation, and ongoing content management.
Custom WordPress Development
Questions about custom development services, project timelines, and tailored WordPress solutions.
Learn more about our custom WordPress development services.
How long does custom WordPress development take?
Timeline varies based on complexity. Simple plugins may take 2-4 weeks, while complex applications can take 2-6 months. We provide detailed estimates during discovery that include clear milestones and delivery dates.
Do I own the code you develop for my project?
Yes. All custom code we develop for your project is yours. We provide complete documentation and can train your team if needed. You have full ownership and control over your custom solutions.
What if I need changes after launch?
We offer ongoing support and maintenance for all custom development projects. Many clients choose a retainer for continuous improvements, or we can work on a project basis for specific enhancements. Every project includes a support period after launch.
How is custom development different from using plugins?
Custom development creates solutions specifically for your needs without unnecessary features. You avoid ongoing licensing fees, have complete control over functionality, and get better performance through optimized code that does exactly what you need.
Can you integrate with our existing systems and APIs?
Absolutely. We specialize in API integration and connecting WordPress with CRMs, ERPs, payment processors, proprietary systems, and third-party services. Complex integrations are one of our core strengths.
What happens if we need to make changes to the custom code later?
We write clean, documented code following WordPress standards. Whether we make the changes or you work with another developer, the code is maintainable and extensible. We provide full documentation and can train your team.
How do you price custom development projects?
We provide guaranteed estimates and fixed project rates after a thorough discovery process. No hourly billing surprises or scope creep. Projects are broken into clear milestones with defined deliverables and payment schedules.
Do you work with existing WordPress sites or only new builds?
We work with both. We can add custom functionality to existing WordPress sites or build entirely new custom solutions. Our approach adapts to your current setup and requirements.
What types of custom applications can you build on WordPress?
We build member portals, donation platforms, learning management systems, booking systems, inventory management tools, custom reporting dashboards, e-commerce solutions, and much more. If it can be built on WordPress, we can create it.
Performance & Optimization
Questions about site speed, optimization techniques, and performance improvements.
Learn more about our WordPress optimization services.
What's the difference between WordPress optimization services and WordPress support plans?
WordPress speed optimization services are focused engineering engagements that diagnose and fix performance problems—database queries, server configuration, caching architecture, and code-level optimization. These are typically one-time projects (2-4 weeks) with measurable speed improvement outcomes. WordPress support plans are ongoing services covering updates, security, backups, and general maintenance. While support plans may include basic optimization, they don't provide the deep technical analysis and custom optimization work that dedicated performance optimization services deliver. If your site is slow or failing Core Web Vitals, you need optimization services. If you need ongoing maintenance, you need a support plan. Many clients use both—optimization to fix performance, support to maintain it.
Can't I just install an optimization plugin instead of paying for WordPress speed optimization services?
Optimization plugins (WP Rocket, LiteSpeed Cache, etc.) are excellent tools, but they only address front-end optimization: caching, image lazy loading, CSS/JS minification. They cannot optimize database queries, tune server configuration, fix inefficient theme code, or implement advanced caching architecture. Professional WordPress performance optimization services combine plugin benefits with deeper optimizations plugins can't touch: database indexing and query optimization, PHP and MySQL server tuning, object caching implementation, CDN integration, and custom code optimization. If your site is still slow after installing optimization plugins, the performance bottlenecks are at layers plugins can't reach.
How long do WordPress speed optimization improvements last?
Infrastructure optimizations (database indexing, server configuration, caching architecture) are permanent until changed. Front-end optimizations (minification, image optimization) persist indefinitely. However, performance can degrade over time as you add plugins, update themes, and accumulate database bloat. That's why our WordPress optimization services include 30-day post-launch monitoring to address any performance regressions. For sustained performance, many clients combine one-time optimization with ongoing maintenance that includes performance monitoring and periodic database optimization.
How much faster can you make my WordPress site?
Most sites see 50-80% improvement in load times after optimization. We typically achieve sub-3-second load times, with many sites reaching 1-2 seconds. Results depend on starting point, content complexity, and hosting infrastructure. We provide before/after metrics for every optimization.
What WordPress performance optimizations do you implement?
We optimize caching (page, object, browser), implement CDN delivery, compress images, minify CSS/JavaScript, optimize databases, reduce HTTP requests, implement lazy loading, and configure server-level optimizations. Each site gets a custom optimization plan based on its specific needs.
Will optimization affect my WordPress site's functionality?
We carefully test all optimizations to ensure nothing breaks. Some aggressive optimizations can conflict with certain plugins or features, so we take a measured approach. If any optimization causes issues, we adjust or roll back. Your site works properly first, fast second.
How do you optimize WordPress for Core Web Vitals?
We focus on the three Core Web Vitals metrics: Largest Contentful Paint (LCP), First Input Delay (FID), and Cumulative Layout Shift (CLS). This includes optimizing images, eliminating render-blocking resources, improving server response times, and stabilizing page layouts.
Can you optimize WordPress sites with heavy plugins like WooCommerce?
Yes, we specialize in optimizing complex WordPress sites. For WooCommerce, we optimize database queries, implement fragment caching, optimize checkout processes, and reduce cart abandonment through speed improvements. Heavy plugins require specialized optimization techniques we've mastered.
Do WordPress speed optimizations last over time?
Initial optimizations provide immediate improvements, but sites need ongoing optimization as content grows and WordPress evolves. We monitor performance metrics and make adjustments during regular maintenance. Sites on our plans receive continuous optimization to maintain peak performance.
What tools do you use for WordPress performance testing?
We use GTmetrix, Google PageSpeed Insights, WebPageTest, and real user monitoring (RUM) data. More importantly, we test real-world performance across devices and connection speeds. Synthetic scores matter, but actual user experience matters more.
Can optimization help with WordPress hosting costs?
Absolutely. Optimized sites use fewer server resources, handle more traffic on existing infrastructure, and reduce bandwidth costs. Many clients avoid expensive hosting upgrades through proper optimization. We help sites do more with less, saving money while improving performance.
How is basic optimization different from advanced optimization?
Basic optimization (included in all plans) covers caching, compression, and CDN configuration. Advanced optimization includes code-level improvements, database restructuring, custom performance solutions, third-party script optimization, and architectural changes for significant performance gains.
Nonprofit Organizations
Special pricing, features, and services for nonprofit WordPress sites.
Learn more about our nonprofit hosting services.
What nonprofit discount does FatLab offer for WordPress hosting?
We offer significant discounts for registered 501(c)(3) nonprofits and international equivalents. Discounts vary based on organization size and needs but typically range from 20-40% off regular pricing. Contact us with your nonprofit details for a custom quote tailored to your mission.
Why do nonprofits need specialized WordPress hosting?
Nonprofits face unique challenges: limited budgets, volunteer staff turnover, donation processing security, and mission-critical uptime during campaigns. Our nonprofit hosting includes extra support, training resources, and security features specifically for organizations handling donor data and running advocacy campaigns.
Can you help migrate our nonprofit site from WordPress.com?
Yes, we specialize in migrating nonprofits from WordPress.com to self-hosted WordPress. We preserve your content, SEO rankings, and functionality while unlocking full customization options. Migration is free and includes setting up donation forms, event calendars, and volunteer management tools.
Do you support WordPress donation and fundraising plugins?
Absolutely. We have extensive experience with GiveWP, Charitable, PayPal Donations, and other fundraising platforms. We ensure PCI compliance, optimize donation forms for conversion, and provide extra security for payment processing. Donation platform support is included in all nonprofit plans.
How do you handle traffic spikes during nonprofit campaigns?
Our infrastructure automatically scales to handle campaign traffic surges, whether from email blasts, giving days, or viral social media. We've supported nonprofits through Giving Tuesday, year-end campaigns, and emergency response fundraising without any downtime or performance issues.
Can multiple nonprofit staff manage the WordPress site?
Yes, we help configure user roles and permissions for your team. We provide training on content management, create documentation for common tasks, and offer ongoing support as staff changes. Our goal is empowering your team to manage content while we handle technical aspects.
Do you offer pro bono WordPress hosting for nonprofits?
While we don't offer completely free hosting, our nonprofit discounts make professional WordPress hosting affordable for most organizations. For qualifying small nonprofits or those in crisis, we can discuss special arrangements. Our mission is supporting your mission.
What compliance and security features do nonprofits need?
Nonprofits handling donor data need PCI compliance for payments, SSL encryption, secure forms, privacy policy compliance, and audit trails. We implement these security measures and help with GDPR compliance for international donors. Security isn't optional when handling supporter data.
Can you integrate WordPress with nonprofit CRMs?
Yes, we integrate WordPress with popular nonprofit CRMs like Salesforce Nonprofit Cloud, Blackbaud, NeonCRM, and CiviCRM. We sync donation data, volunteer information, and event registrations. Custom integrations are available at our standard hourly rate.
What's included in nonprofit website maintenance?
Our nonprofit website maintenance includes everything needed to keep your WordPress site secure, updated, and performing optimally. Every hosting plan includes weekly WordPress core, plugin, and theme updates; real-time malware scanning and cleanup; SSL certificate management; automated daily backups; uptime monitoring; and performance optimization. For nonprofit-specific needs, we also test donation forms after updates, monitor member portal functionality, verify event calendar operations, and ensure integrations with your AMS, CRM, or fundraising platforms continue working smoothly. Unlike generic hosting maintenance, we understand the critical nature of these nonprofit tools and test them proactively to prevent disruption during campaigns or giving days.
How is nonprofit website maintenance different from regular hosting?
Nonprofit website maintenance requires understanding mission-critical tools and workflows that standard hosting providers don't account for. We specifically test donation processing, membership portals, event registration systems, and volunteer management tools after every update. We understand compliance requirements for donor data protection and fundraising regulations. Our maintenance also accounts for nonprofit-specific challenges: volunteer staff turnover (we document everything clearly), budget constraints (we prevent issues before they become expensive emergencies), and campaign timing (we schedule updates to avoid disrupting fundraising drives or advocacy campaigns). We're experienced with the nonprofit WordPress ecosystem—from GiveWP and Charitable to CiviCRM and Wild Apricot integrations.
Do you provide ongoing website support for nonprofits beyond hosting?
Yes. While all our hosting plans include comprehensive maintenance and technical support for your WordPress website, we also offer additional development services when you need custom functionality. Our ongoing website support for nonprofits includes help with content updates, troubleshooting plugin issues, optimizing site performance, and strategic consultation about your website's role in your mission. If you need more extensive WordPress support—like custom development, complex integrations, or dedicated development hours—see our WordPress support services and maintenance plans. Many nonprofit clients combine our hosting with additional support packages for a complete website management solution.
White Label & Agencies
Information for agencies and partners about our white label WordPress hosting program.
Learn more about our white label hosting services.
How does white label WordPress hosting work?
We provide all hosting, maintenance, security, and support under your brand. Your clients see your company name, contact you for support, and never know we exist. You maintain the client relationship while we handle all technical work behind the scenes.
What's the difference between white label WordPress maintenance and regular WordPress support plans?
White label WordPress maintenance services are designed for agencies to resell under their own brand - we provide the technical work completely invisibly while you maintain the client relationship and set your own pricing. Regular WordPress support plans are sold directly to website owners by the hosting company, with published pricing and direct client relationships. If you're an agency, white label services let you offer comprehensive WordPress maintenance and support without your clients ever knowing we exist.
Can my agency offer white label WordPress support without technical staff?
Yes, that's exactly why agencies use white label WordPress support services. You don't need any technical expertise - we handle all the maintenance, security, updates, and support work behind the scenes. You maintain the client relationship and communication, we handle all technical aspects invisibly. Your clients get expert WordPress support under your brand, and you don't need to hire developers or system administrators.
Can I resell FatLab's WordPress hosting under my own brand?
Yes, that's exactly what our white label program offers. You can package our services as your own, set your own prices, and build recurring revenue. We provide the infrastructure and expertise; you provide the client relationships and grow your business.
What support do you provide to my white label clients?
We provide full technical support, but clients always go through you first. You can escalate issues to us, and we resolve them under your brand. We also train your team on common issues and provide documentation you can customize with your branding.
How is white label pricing structured?
We offer wholesale pricing that leaves room for healthy margins. You pay us a wholesale rate and charge your clients whatever you choose. Most partners achieve 50-100% markups. Volume discounts available for agencies managing 10+ sites.
Do white label partners need WordPress expertise?
No technical expertise required - that's why agencies partner with us. You handle client relationships and communication; we handle all technical aspects. We provide training on managing client expectations and basic troubleshooting to help you succeed.
Can I customize hosting packages for my clients?
Absolutely. Create your own service tiers, bundle hosting with your other services, or offer custom packages. We provide the flexible infrastructure and support to accommodate whatever packaging makes sense for your business model and clients.
What happens if my white label client needs emergency support?
We provide 24/7 monitoring and emergency response for all white label sites. Critical issues are handled immediately. You're notified of any emergency work, and we can either communicate through you or directly with clients in true emergencies (based on your preference).
How do you handle billing for white label WordPress hosting?
We bill you monthly for all sites under management at wholesale rates. You handle your own client billing, set your own terms, and keep all the margin. This gives you complete control over pricing, payment terms, and client relationships.
Can I transition existing client sites to white label hosting?
Yes, we handle migrations for all your existing clients. Present it as upgrading to better infrastructure or enhanced services. We manage the technical migration while you manage client communication. Most agencies transition their entire portfolio within 30-60 days.
Still Have Questions?
Our team is here to help. Schedule a free consultation to discuss your specific needs.