Trusted by Great Organizations
FatLab is a website maintenance agency specializing in WordPress support, hosting, and custom development for mission-driven organizations. Since 2011, we've managed over 200 websites for nonprofits, professional associations, advocacy organizations, SMBs, and agencies, delivering the enterprise-grade reliability and technical expertise of large providers with the personalized service of a dedicated partner.
As a Cloudways Gold Agency Partner and WordPress maintenance company with 25+ years of combined technical experience, we provide comprehensive support that goes beyond basic hosting. Our team handles everything from routine updates and security monitoring to complex server optimization, custom development, and emergency technical support, so you can focus on your mission while we keep your website fast, secure, and running flawlessly.
Industries We Serve
Our website maintenance agency specializes in organizations where reliable technology directly supports the mission.
Nonprofits & Foundations
Donation integrations, grant compliance, accessibility standards, and budget-conscious hosting for organizations that do more with less.
Professional Associations
Membership systems, AMS integrations, event management, and member portals built on WordPress with ongoing technical support.
Advocacy & Campaigns
High-traffic event handling, rapid content deployment, CRM integrations, and infrastructure that scales when it matters most.
Small & Mid-Size Businesses
E-commerce support, lead generation optimization, and reliable hosting with developer access, without enterprise pricing.
Digital Agencies
White label maintenance and development services so you can scale client work without scaling your team.
Why Choose FatLab as Your Website Maintenance Agency
Unlike traditional hosting companies that offer basic server space, FatLab operates as a full-service WordPress maintenance agency. We combine infrastructure management, technical support, custom development, and proactive monitoring, all under one roof with people you'll actually get to know.
- Direct access to WordPress technical support services: real developers, not scripted helpdesk
- Decades of experience with WordPress
- We monitor, update, and fix proactively
- We work with nonprofits, advocacy campaigns, professional orgs, and agencies
- We understand the tech: CRMs, AMSs, donation platforms, membership systems
- Simple, flat-rate pricing with no surprises
- Discounts for nonprofits and multiple sites
- Infrastructure and support in one place
- We adapt to your workflow, not the other way around
- You always know who's supporting your site
Why a Dedicated Website Maintenance Agency?
| DIY / In-House | Freelancer | Traditional Hosting | Website Maintenance Agency(FatLab) | |
|---|---|---|---|---|
| Hosting + support bundled | No | No | Partial | ✓ Yes |
| Proactive monitoring | You manage | Variable | Basic | Enterprise-grade (24/7) |
| Developer access | N/A | 1 person | Ticket system | Dedicated team |
| Emergency response | You handle it | Availability varies | Hours/days | < 2 hours |
| Strategic guidance | None | Limited | None | Included (Business+ plans) |
A WordPress Maintenance Company Built on Technical Expertise
FatLab was founded in 2011 with one purpose: to provide dependable, expert website maintenance and technical support that actually solves problems. Our team brings over 25 years of combined experience in web development, server management, and WordPress optimization, enough to know that most organizations are underserved by traditional hosting companies and development agencies.
We operate as a true website maintenance agency, not a hosting reseller. That means our infrastructure includes managed WordPress hosting on enterprise-grade servers, combined with hands-on technical support from experienced developers who understand complex integrations, custom code, and mission-critical operations. When you work with FatLab, you're not buying server space; you're partnering with a technical team that becomes an extension of your organization.
Our monthly WordPress support model includes proactive monitoring, regular updates, security hardening, performance optimization, and on-demand development, all at flat-rate pricing with no surprises. We've supported over 200 websites since 2011, from high-traffic advocacy campaigns to complex association management systems, and we bring that depth of experience to every client relationship.
FatLab was named after our founder's black Labrador, Guinness.
He was a good boy.
He was a good boy.
Comprehensive WordPress Maintenance Agency Services
FatLab provides complete website maintenance and support services designed for organizations that need reliable infrastructure, responsive technical support, and expert WordPress guidance:
WordPress Hosting & Infrastructure
- Managed WordPress hosting on Cloudways enterprise servers
- Server optimization, caching configuration, and CDN integration
- Daily automated backups with one-click restoration
- 99.99% uptime monitoring with proactive issue resolution
Technical Support & Maintenance
- Direct access to experienced WordPress developers
- Plugin and theme updates with compatibility testing
- Security monitoring, malware scanning, and threat prevention
- Database optimization and performance tuning
Custom Development & Optimization
- Custom WordPress development for complex requirements
- Site speed optimization and Core Web Vitals improvements
- Third-party integrations (CRMs, donation platforms, membership systems)
- Emergency support for critical technical issues
White Label Partnership Services
- White label WordPress maintenance for agencies and consultants
- Outsourced technical support for your clients under your brand
- Development partnership for complex projects requiring WordPress expertise
Whether you need ongoing monthly support or project-based technical services, FatLab delivers the reliability and expertise of a large WordPress maintenance company with the personalized attention of a dedicated partner.
How We Work: From First Call to Ongoing Support
1
Discovery Call
We learn about your website, technical challenges, and organizational goals. No sales pitch, just an honest assessment of what you need.
2
Technical Audit
Our team reviews your current hosting, security, performance, and codebase. We identify risks, quick wins, and long-term improvements.
3
Migration & Onboarding
We handle the full migration to our managed infrastructure (DNS, SSL, email, backups, monitoring) with zero downtime.
4
Ongoing Support
Proactive maintenance, security monitoring, updates, and direct developer access. Your dedicated team handles everything so you can focus on your mission.
Leadership
Our WordPress technical support services and website maintenance operations are led by experienced technology and operations professionals backed by a global team of specialized developers, designers, and infrastructure engineers.
Shane Larrabee 
President & Founder, Director of Technology
With 25+ years of experience, Shane drives FatLab's strategic vision and business growth. He leads our team of technical experts while focusing on partnerships, innovation, and ensuring our clients receive enterprise-level support and reliability.
Ritz Penaranda
Managing Director & Director of Client Services
Ritz brings senior-level expertise to FatLab's day-to-day operations as the primary client contact. She oversees every support ticket, manages our technical team's workflow, and ensures each client receives timely, effective solutions that exceed expectations.
Our leadership is supported by a skilled team of developers, designers, server technicians, security specialists, and infrastructure monitors, giving us the flexibility and scale to handle projects of any size while maintaining enterprise-grade reliability.
What Our Clients Say
Cristina Spears
Sr. Marketing & Special Projects Manager, Greenlight Health Data Solutions
Seamless Merger, Expert Modernization
Working with FatLab through our merger was seamless. They already knew our infrastructure inside and out, so instead of starting from scratch, they modernized and re-engineered the existing site to meet Greenlight's brand and performance goals. Their depth of knowledge and hands-on approach made the transition fast, stable, and stress-free.
Dolores Alonso
Managing Director, AV Architects + Builders
High-Speed Hosting, Fast Response
FatLab's high-speed hosting has significantly boosted our SEO performance. The support team is incredibly responsive, always providing timely assistance for both general inquiries and specific issues. Highly recommended!
Dave Braun
President, Braun Film
Rapid Response, Reliable Service
FatLab lives up to the 'support' in their name. Reliable support is never a challenge. An email or phone call always gets a quick response, and any issue is resolved in a very short amount of time.
Frequently Asked Questions About Our Website Maintenance Services
What does a website maintenance agency do?
A website maintenance agency provides ongoing technical support, hosting management, security monitoring, and updates for your website. Unlike traditional web developers who build sites and move on, or basic hosting companies that only provide server space, a maintenance agency like FatLab actively manages every aspect of your website's operation, from infrastructure and performance optimization to emergency technical support and custom development.
What's included in your monthly WordPress support?
Our monthly WordPress support includes managed hosting on enterprise servers, daily backups, security monitoring, plugin and theme updates, performance optimization, uptime monitoring, and direct access to our technical team for support requests. We also handle database maintenance, server configuration, and integration management. Everything is covered under flat-rate pricing with no hourly charges for routine maintenance work.
Do you only work with WordPress sites?
Yes, WordPress is our exclusive focus: we're WordPress specialists, not generalists. However, "WordPress-only" doesn't mean limited capabilities. We handle complex integrations connecting WordPress to virtually any external platform: CRMs like Salesforce and HubSpot, association management systems (AMS), donation platforms, membership systems, payment processors, marketing automation tools, and custom APIs. Our deep WordPress technical support services expertise means we can make WordPress work seamlessly with your entire technology stack.
What makes FatLab different from other WordPress maintenance companies?
Three key differences: (1) We combine hosting, support, and development services under one roof instead of requiring multiple vendors, (2) You work directly with experienced developers, not tiered support desks, and (3) We specialize in mission-driven organizations and understand the complex integrations and compliance requirements nonprofits and associations face. As a Cloudways Gold Agency Partner, we also deliver enterprise-grade infrastructure at affordable pricing.
Do you offer white label services for agencies?
Yes. Many digital agencies, consultants, and freelancers partner with FatLab for white label WordPress maintenance and development services. We become your behind-the-scenes technical team, supporting your clients under your brand with the same quality and responsiveness you'd provide yourself.
How do I get started with FatLab's website maintenance agency services?
Contact us for a free consultation. We'll review your current website setup, discuss your technical needs and goals, and recommend a support plan that fits your requirements and budget. Most clients start with our standard monthly maintenance plan and scale services as needed.
How quickly do you respond to support requests?
Most requests are answered within 2 hours during business hours. Critical and emergency issues trigger immediate response through our 24/7 monitoring systems. Business and Enterprise plan clients receive priority handling with dedicated team access.
Do you require long-term contracts?
No. All plans are month-to-month with no long-term commitments. We earn your business every month through reliable service, not lock-in contracts. You can adjust your plan level or cancel anytime with no penalties.
