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FatLab Web Support

Website Support for Businesses, Agencies and Nonprofits

Website Support & Maintenance

We’ll keep your site running, secure, up-to-date and work with you to continually enhance its features and functions.

Managed WordPress Hosting

Never worry about downtime, malware, or performance again. We manage all of this at enterprise levels so that you can concentrate on your business.

Website Development

We have a fresh approach to Website development, applying over 20 years development experience to our own methodology that results in a professional product for all clients.

Welcome to FatLab Web Support

Named for an overweight dog, but that’s not what makes us unique.

So, what does make us unique?

Insanely Reliable WordPress Support & Hosting

Our job is simple: Keep your website online, secure, up to date and bug free. If any part of that criteria is not met, we jump into action.

We can consult, plan, and strategize. We can monitor for uptime and performance. We can work with you to enhance your web presence. All this done by an all-American award-winning team.

Is your website important? Count on us for:

Whether you are a small business or large organization, we have experience and are ready to work with you!

Specialty Web Support Services

Agency & Studio Partnerships

Greatly increase your company’s capabilities with a specially designed partnership with FatLab. From website builds, to on-call tech support and hosting services. We’ll join you on Slack, in person or we can be your best-kept secret.

Nonprofit Website Management

FatLab has worked with dozens of nonprofit groups and associations, and we get how donation, membership, and issue-based groups work.

Genius Stack

Genius Stack is our unique branded approach to website development. It’s a methodology, it’s our own framework for fast development and it’s a comprehensive service/support package.

We are a Website Support Company

We are there when you need us.

FatLab is a client / customer service focused website maintenance company supporting sites based on the WordPress content management system. Our process is communications-focused – never leaving you, the client, in the dark on the status of your latest job or issue. Our job is to close out tasks in a reasonable amount of time and to ensure that your online presence stays up, secure, and stable.

We offer several website maintenance plans and managed WordPress hosting plans to help ensure your website is performing.

10

years in business

80

websites entrusted to us

15,000

support requests closed

*Small enough to give a sh!t. Large enough to get it done.

Call Us

703.662.5792

Schedule an Introductory Call

See our availability in real time and pick a day/time that works best for you.

Fill Out a Form

Don't want to talk right away? Cool. Send us a quick message.

Message in a Bottle

Nice try. Neither of us has time for that.

We Have Worked For Some Great Organizations!

Your Website Support Team

Shane Larrabee, FatLab Web Support

Shane Larrabee

 Washington, DC / Costa Rica

Founder of FatLab, LLC, Shane mostly works from the shores of Costa Rica. However, it’s not all cold beer and warm sand as Shane manages day to day operations and does development.

Dolores Alonso

Dolores Alonso

 Virginia

Dolores has been working with the FatLab team for over 15 years! However, in 2020 she (and Odie) made the leap from the client side to our side. She now works on new business development.

Ritz Penaranda

Ritz Penaranda

 Virginia

A client for over 15 years before joining FatLab, Ritz refuses to call herself an ’empty nester’ because Cooper the Shih Tzu keeps her life busy. Ritz works as a project and content manager.

web developer doing website support

We are here to make your life easier.

Consider us your dedicated WordPress webmasters. We are available to help squash bugs, fix annoyances, and enhance your website over time.

We are a web support company – maintaining your website and supporting your web presence is our primary focus. We are not here to sell you a new website. We are here to solve your web support issues as quickly and smoothly as possible.

We work with you to help protect your investment and improve it. We add new features, fix what’s broken, and make it easier for you to administrate.

Hate updating your site? Let us do it.

Our website maintenance services are going to help keep your website up to date, secure, and performing at its highest level.

We offer several monthly website maintenance plans that include web uptime, downtime, and performance monitoring. Our plans include regular WordPress software updates (core, theme, and plugin). We handle backups, malware scanning, protection, and much more.

With the right team of people regularly working on and monitoring your site, your investment will be protected, will last longer, and small issues will be fixed before they become big issues.

website developer doing website maintenance
Computer and coffee mug: Managed WordPress Hosting

Our servers are lit.

Web hosts are a dime a dozen. In this day and age, anyone can put up a server and call themselves a web host. Our managed WordPress hosting service grew out of our need for a high-performance/high-uptime hosting environment for our clients.

Heck, if we are the ones to get a call when a site is offline, shouldn’t we build the absolute best hosting platform we can rather than rely on someone else? So that is exactly what we did. We put together the best package to ensure our clients the highest uptime and performance for their WordPress sites.

With control over the entire environment from code to server, we have no excuse but to simply solve your issue.

Recent Client Activity

Bringing Families Back Together

We built the International Social Service organization’s website in partnership with our agency partner, K Global. We currently maintain and host the site.

Advancing Digital Health

In collaboration with longtime agency partner, Sage Growth Partners, FatLab built pattern.health and will now work directly with Pattern Health for hosting, support and maintenance.

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FatLab Launches Website For Pattern Health w/ Long Time Agency Partner

Telling Stories Through Video and Photography

Best Side Story Media launched a new Genius Stack website with FatLab in March of 2022. A marketing and portfolio site, this site tells of telling stories through video and photography.

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Best Side Story Media Launches New Site with FatLab

Decades of Web Development Experience

The FatLab team has launched thousands of websites throughout their careers… literally thousands. Shane, the founder of FatLab, remembers explaining what HTML was to executives at Ford Motor Company, MasterCard, and MCI (remember them?) in the late ’90s. 

With decades of experience, our careers have taken us through some great (and sometimes crazy) experiences. We have built, launched, and supported websites for those running for Senate and Congress. We have in our portfolio famous and infamous individuals, companies, and organizations. We have worked for the royalty of more than one nation and our work has been part of national and international campaigns.  

Most importantly we have helped businesses, agencies, and nonprofits of all sizes create and maintain their online presence. Applying lessons learned with each new project. We have even gone as far as creating our development framework and methodology. We call this Genius Stack. 

And finally, we are a web support company. Once a new website has launched our jobs have just begun.

website development examples

We Are WordPress Experts

Oh boy, don’t we wish we kept track of the number of sites we have worked on here at FatLab and across our team’s careers…

All we know is that the number would be impressive. We have collectively worked on sites belonging to the smallest mom ‘n pop shops to Fortune 500 sites. We have worked for foreign and domestic governments and just about everything in between. Several of us have been working in PHP, and MySQL – specifically WordPress – for over 10 years.

We each have our strengths – from front-end eye candy to seriously cool back-end functionality. 99% of the sites we manage are built on the WordPress platform.

Our managed website hosting services are specifically designed to serve WordPress websites at the enterprise level.

Our Mission is Website Security and Performance

Why do people leave sites?

Slow load times = high bounce rates. Google actually calculates your site’s load times in its page ranking algorithm.

Think you’re safe from hackers?

You don’t have to piss someone off to become a target of hackers. Your site visitors could become victims of viruses (or maybe just pharmaceutical ads if they are lucky) if a random bad bot finds just one weak point in your site’s code.

We can help.

This is where we come in. Utilizing real-time firewalls, daily malware scanning (and cleaning), full-page caching, CDNs, code optimizations, and more – we can help ensure your site remains secure, safe, and fast. This will protect your site visitors and ensure they have the absolute best experience possible.

Agency Partnerships

We love working with communication agencies, studios, designers, and specialists of all kinds and we have many successful agency partnerships to prove it.

Whether it be bringing design files to life in the browser, providing managed WordPress hosting, or simply squashing a bug. Our job is to make you look good.

We can work as a member of your team and handle direct communications, or we can work behind the scenes. The structure is up to you.

Nonprofit Website Management

We have a lot of nonprofit and association experience. We understand the unique needs of membership, issues, and trade groups.

FatLab can put together a unique online presence management plan to ensure all your systems are meeting the needs of your members, donors, and other audiences.

From simple content updates to strategic planning our goal is to become a true partner. For associations, we support many different technologies.

Company News, Thoughts & Musings

FatLab Accepted as a Mason Enterprise Partner with George Mason University

FatLab is thrilled to have been accepted as an Enterprise Partner with George Mason University's business incubator in Northern Virginia....

IBCFPRS Launches New Website with FatLab Web Support

We are proud to announce the launch of ibcfprs.org, a new website for the International Board for Certification in Facial...

Tern Mentoring Chooses FatLab to Build New Website

We are very pleased that Tern Mentoring has chosen FatLab to build, host and maintain a new website for them...