Welcome to FatLab Web Support
Websites can be a powerful tool for businesses, but they can quickly become a frustration if they fail to meet expectations. It is difficult and time-consuming to troubleshoot website problems, and often fixes are expensive and temporary.
You may find yourself struggling to keep your site running smoothly. Expensive web design companies that offer website maintenance and support are hard to trust — they want to sell you more development services and never-ending expenses instead of fixing your issues.
FatLab Web Support ensures all your web maintenance woes are vanquished! We offer dependable web support with transparent pricing, so you can rest assured that your site will always be online and running flawlessly.
Website Support FAQs
What types of web support services does FatLab provide?
FatLab provides various web support services, including on-call troubleshooting, website enhancements, enterprise hosting, and custom development. Our team of experts is well-equipped to handle all your web support needs.
How can FatLab help me troubleshoot my website?
Our team of skilled technicians can provide on-call troubleshooting services to help you identify and fix any issues with your website quickly and efficiently. We can create testing sites within seconds and keep activity logs and version control repositories on all client sites.
What types of website enhancements can FatLab provide?
We can provide a full range of website enhancements, including improving site speed, custom integrations, new features, and functions, and implementing responsive design to ensure your site is mobile-friendly.
What types of custom development services does FatLab offer?
Our developers can create custom solutions tailored to your business needs. Whether you need a custom plugin, integration with other systems, or a full website rebuild, we can support you.
Do I need to sign a long-term contract with FatLab?
No, we do not require long-term contracts for our support services. We offer a month-to-month flexible plan to suit your needs, whether you require ongoing support, maintenance, hosting, or all of the above.
What types of businesses does FatLab work with?
We work with businesses of all sizes and industries, from small startups to large enterprises and nonprofits. Our team has experience working with some of the largest Fortune 500 companies to one-person consultancies. We have worked for government agencies and politicians. We have worked for some of the largest PACS and small grassroots organizations. The fit must be right, though, so contact us today.
What types of content management systems (CMS) does FatLab support?
We specialize in supporting websites built on the WordPress platform, from simple sites built with default themes to complex sites with custom themes, plugins, and integrations.
How much does web support service cost with FatLab?
Our pricing plans are customized based on your specific needs, including the level of support required, the size of your website, and the complexity of your requirements. Get in touch with our team for a customized quote.
How quickly can FatLab respond to my support requests?
We offer 24/7 support access and aim to respond to all support requests within 2 hours during standard business hours. Urgent and after-hours requests are handled to the best of our ability and do not require rush fees. Our team is dedicated to providing quick and efficient support, and depending on the task, we will work to close your issue as quickly as possible.
What is the process for engaging FatLab's services?
Contact us to discuss your requirements, and we will work with you to develop a tailored support plan that meets your needs and budget. Upon your approval, we will start our engagement.
Reliable WordPress Support
We Provide insanely reliable WordPress support & hosting. Our job is simple: Keep your website online, secure, up-to-date, and bug-free. We jump into action if any part of that criteria is unmet.
We can consult, plan, and strategize. We can monitor for uptime and performance. We can work with you to enhance your web presence. An all-American award-winning team does all this.
Is your website essential? Count on us for:
Whether you are a small business or a large organization, we have experience and are ready to work with you!
Website Support
Do you need someone to call when you need a new feature, to install software, or to debug an issue? We are your on-call support team.
Website Maintenance
We offer a proactive website maintenance plan that keeps your site up-to-date, secure, and fast.
Managed Hosting
We combine our best-in-class support services with best-in-class hosting infrastructure with a focus on speed and security.
Website Development
We have a fresh approach to Website development; applying over 20 years of development experience, we produce professional results.
Agency & Studio Partnerships
We love working with communication agencies, studios, designers, and specialists of all kinds, and we have many successful agency partnerships to prove it.
Whether bringing design files to life in the browser, providing managed WordPress hosting, or simply squashing a bug, our job is to make you look good.
We can work as team members and handle direct communications, or we can work behind the scenes. The structure is up to you.
Nonprofit Website Management
We have a lot of nonprofit and association experience. We understand the unique needs of membership, issues, and trade groups.
FatLab can create a unique online presence management plan to ensure all your systems meet the needs of your members, donors, and other audiences.
From simple content updates to strategic planning, we aim to become a true partner.
We are a Website Support Company
FatLab is a client/customer service-focused website maintenance company supporting sites based on the WordPress content management system. Our process is communications-focused – never leaving you, the client, in the dark on the status of your latest job or issue. Our job is to close out tasks in a reasonable amount of time and to ensure that your online presence stays up, secure, and stable.
We offer website maintenance plans and managed hosting plans that include WP tech support to help ensure your website is running smoothly.
Years in Business
Websites Entrusted to Us
Support Requests Closed
Your Website Support Management Team
Ritz Penaranda
Shane Larrabee
Website Support
We are here to make your life easier.
Consider us your dedicated WordPress developers. We are available to help squash bugs, fix annoyances, enhance your website over time, and update your site regularly.
We are a web support company – our primary focus is maintaining your website and supporting your web presence. We are here to solve your web support issues quickly and smoothly.
We offer WordPress maintenance services to keep your site running smoothly, maintain competitiveness in search engines, and provide your site users with the best user experience.
We work with you to help protect your investment and improve it. We add new features, fix what’s broken, and make it easier for you to administrate.
Website Maintenance
Proactive website updates
Our website maintenance services will help keep your website up-to-date, secure, and performing at its highest level.
By keeping your website up to date, we are helping protect your investment. With the right team of people regularly working on and monitoring your site, your investment will be protected, and last longer, and minor issues will be fixed before they become significant.
We offer a monthly website maintenance plan that includes web uptime, downtime, and performance monitoring.
Our support plans include regular WordPress software updates (core, theme, and plugin). We handle backups, malware scanning, protection, and much more.
Managed WordPress Hosting
We take hosting seriously.
We take the worry out of web hosting. We keep your site running, secure, and fast by utilizing only the best-in-class infrastructure and combining that with our support services.
Gone are the days when you find out your website has been down, is slow, or something hurting your business is happening. Our services are proactive and redundant so that you can rest easy.
Our managed WordPress hosting service grew out of our need for a high-performance/high-uptime hosting environment for our clients.
Because we are the ones to get a call when a site is offline, we built the absolute best hosting platform we could.
With control over the entire environment from code to server, we have no excuse but to solve your issue.
We Are WordPress Experts
Don’t we wish we kept track of the number of sites we have worked on here at FatLab and across our team’s careers…
All we know is that the number would be impressive. We have collectively worked on sites belonging from the tiniest mom ‘n pop shops to Fortune 500 sites. We have worked for foreign and domestic governments. We have worked in PHP and MySQL – specifically WordPress – for over 12 years.
We each have our strengths – from front-end eye candy to seriously cool back-end functionality.
Our managed website hosting services are specifically designed to serve WordPress websites at the enterprise level.
Our Mission is Website Security and Performance
Why do people leave sites?
Slow load times equal high bounce rates, and this is important because Google calculates your site’s load times in its page ranking algorithm. This means that slow loading sites may rank lower in search engines, impacting their visibility to potential customers.
Think you’re safe from hackers?
Without proper safeguards, your site visitors could become victims of viruses if a random bad bot finds just one weak point in your site’s code.
We can help.
Utilizing real-time firewalls, daily malware scanning (and cleaning), full-page caching, CDNs, code optimizations, and more – we can help ensure your website remains secure, safe, and fast. This will not only protect your site visitors but also enhance their user experience, ensuring they have the best experience possible while browsing your website.
News & Blog Posts
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A stellar WordPress site requires expert handling. Find out what a dedicated WordPress manager brings to the table and how they can propel your site to greater heights.
Choosing the right WordPress support agency can be transformative for your site. Learn what to expect from the best in the business and ensure unparalleled site performance.