Know exactly what's happening with your website

Your portal shows a status on every request, and it changes as the work moves. There are ten of them, so you can tell the difference between "we have it," "someone is working on it right now," "it is with our developers," "we are waiting on you," and "we think it is done." Most support portals collapse all of that into a single Open label. You can check it whenever you like without emailing anyone to ask.

No. It is included with every Watch Dog plan at no separate charge. We also don't sell it on its own. There is no sign-up page or pricing tier because we built DogHouse to run FatLab, not to sell as a product.

No, but it is the best place to start. A request raised in the portal is tracked from the moment you send it, and you can watch it move without asking anyone where it stands. Email works too, and plenty of clients use it. Write to support@fatlabwebsupport.com and a request opens automatically, tracked from the moment it lands. If you email one of us directly instead, we open it for you. Either way it appears in your portal with a status on it, and the conversation carries on there, which is exactly what stops it going quiet.

Yes. Each site has a care record showing work performed rather than settings switched on: how many updates were applied, how many were tested and rolled back before they reached you, how many malicious requests were blocked, when the last backup ran, and how many uptime checks we made. Every figure names the period it covers, so you always know what window you are looking at.

Nothing gets lost, and nothing sits open forever. A request waiting on your response gets a reminder at seven days and another at fourteen. At twenty-one days it moves to Ready to Close, and it closes at twenty-eight. When we believe a piece of work is finished, you get a note with the closing date and a one-click button to confirm, so agreeing doesn't mean writing a reply.

No. You sign in with a link sent to your email address, or with a six-digit access code. There is no password to forget, reset, reuse, or leak.

Yes, and you can narrow access. You can limit a contact to their own requests only, without company-wide traffic, hours, or invoices. That is useful for associations and multi-chapter organizations where several people submit requests, but only some should see billing.

Visitors, pageviews, pages per visit, where your visitors came from, your most-read pages, and a panel for visits that arrived from AI assistants like ChatGPT. It runs on Plausible, which sets no cookies and collects no personal data, so it doesn't need a cookie banner. We are also upfront that no script-based analytics sees every single visitor, and the portal says so rather than claiming otherwise.

Yes, as line items rather than a monthly summary: the date, the request it belonged to, a description of what was done, the type of work, and the hours. Support work on your existing site is not metered. We measure development hours against your plan. If a piece of work is going to run past what your plan includes, we talk to you before we start, so anything beyond it is agreed in advance rather than a surprise on an invoice.

Yes. Invoice history, PDF downloads, card and ACH payment, saved payment methods, and recurring billing all live in the portal. You can also nominate a bookkeeper or an accounts payable address to automatically receive paid-invoice receipts.

Yes. Book a Meeting inside the portal puts you straight onto the calendar of the right person on our team, in fifteen, thirty, or sixty-minute slots. Each person lists what they are the right person for, so you can pick based on what you need. No gatekeeping and no triage layer in between.

Yes. DogHouse is not a rebranded third-party helpdesk with our logo on it. We wrote it, and we run our own company on it every day. That is why the status labels match how we actually work, not how someone else's software expected us to. You can read more about it in DogHouse 2.0: The Platform We Built to Run FatLab.