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WordPress Support Services

For many business and organization website managers maintaining and troubleshooting their websites can be overwhelming and time-consuming. Without somebody to help, there’s a risk of costly downtime, security breaches, broken website functionality, and more.

These usually aren’t just minor annoyances; they can cost you time AND money if you don’t have someone available to handle issues quickly. And if your website isn’t secure or stable, your credibility suffers with customers, clients, constituents, or members.

FatLab is here to help. Our dedicated team offers a comprehensive WordPress support service, including design updates, performance optimization, technical guidance, and general day-to-day support so that you can worry less about the technical side of things and focus more on running your organization. We ensure your website stays up and running flawlessly with our reliable WordPress support plans.

website maintenance and support services

High Level of Expertise

Our team of expert developers and server engineers comprises highly skilled professionals with a wealth of knowledge and experience in WordPress.

Unmatched Support

Our 24/7 support ticket system allows our customers to send in inquiries or issues they face at any time of the day and be assured of a swift response and resolution.

Customized Support

We understand that every customer has unique needs. Hence, we do not have a one-size-fits-all approach to website support. Instead, we tailor our support to meet each client’s specific requirements.

  • Website Speed Optimization
  • User Experience Optimization
  • Performance Optimization
  • Custom Development

WordPress Support FAQs

What is WordPress support service and how can it benefit my website?

It is a comprehensive solution to maintain and enhance the quality of your WordPress website. It can help you save time, effort, and money by providing expert guidance and assistance in dealing with various technical issues, security threats, and performance problems.

What types of WordPress support do you offer?

We offer a wide range of support services, including WordPress development, website maintenance, security, performance optimization, theme customization, plugin updates, and troubleshooting.

How much does your WordPress support service cost?

This support service is tailor-made to meet each client’s specific needs and budget. We offer flexible pricing options based on the number of hours, type of support, and level of expertise required. Contact us for a free quote and learn more about our competitive pricing.

Our WordPress maintenance plan includes unlimited support for current features and functions.

What sets your WordPress support apart from other providers?

Our WordPress support is backed by experienced professionals passionate about delivering high-quality solutions that exceed your expectations. We leverage the latest tools, techniques, and technologies to ensure your website is up-to-date, secure, and optimized for better performance.

Can you help me migrate my website to WordPress?

Yes, we can help you migrate your website to WordPress seamlessly and hassle-free. Our experts are skilled in handling complex migrations and can assist you with every step of the process to ensure a smooth transition.

How can you ensure the security of my WordPress website?

Our WordPress support and server teams are well-versed in the latest security practices and techniques to safeguard your website against potential threats. We provide an enterprise-grade firewall and perform regular security audits, updates, and backups to minimize the risk of cyber-attacks and data breaches.

Will you provide training and support for me to manage my WordPress website?

Yes, we provide comprehensive training and support to help you easily manage your WordPress website. We offer tutorials, webinars, and one-on-one consultations to help you learn the ins and outs of WordPress and take control of your website.

What is your average turnaround time for WordPress support requests?

Our WordPress support team is committed to providing timely and responsive solutions to our clients. We typically respond to support requests within 2 hours and aim to resolve any issues quickly. Of course, the total time is based on the particular support request.

Can you help me optimize my WordPress website for better performance?

We can help you optimize your WordPress website for better speed, stability, and scalability. We perform thorough performance audits, implement best practices, and leverage advanced tools to ensure your website runs smoothly and efficiently.

How do I get started with your WordPress support service?

Getting started is easy. Simply contact us to schedule a consultation and discuss your needs. We’ll provide you with a personalized plan and quote, and you can start enjoying the benefits of our expert support right away.

Web hosting, support and maintenance plans

The Watch Dog Plan

Our Watch Dog Plan is the ultimate solution for website owners who demand dependable support. With our all-in-one package, you’ll always have a reliable point of contact for your website and hosting infrastructure needs, ensuring seamless operation and effortless maintenance.

  • A Flat monthly rate for hosting, maintenance & unlimited support
  • A single point of contact for all support
  • A Comprehensive security package
  • Highly optimized for performance

 

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A True WordPress Support Agency

woman providing website maintenance services

No overseas call centers and no canned responses.

Our dedicated team of expert consultants, developers, and client support specialists are here to provide you with unlimited WordPress support.

No bots or overseas call centers, just real people who care about ensuring your satisfaction as our valued client.

We offer quick and efficient troubleshooting solutions and work collaboratively with you to help plan your next new feature.

We are committed to providing a personalized experience that fits the unique needs of your business.

Trust us to deliver exceptional support and services that exceed your expectations every time.

WordPress support packages

Our WordPress support packages are designed to provide maximum value and peace of mind.

With unlimited support and revisions, you can rest assured that your website will always be up to scratch.

As website maintenance and management leaders, we are proud to have helped hundreds of businesses achieve their online goals.

Our team of experienced professionals has over two decades of experience in customer support, web development, and management.

Clients trust us as experts in our field, and we work tirelessly until they are thrilled with the results.

On-Call support

At FatLab, our commitment to your business runs deep. With on-call support, a dedicated team is always ready and willing to help you tackle anything.

Whether you need us to troubleshoot issues on your website or to work as an integrated team member to strategize, plan, and create new features, our services are tailored to help your site run smoothly.

With round-the-clock availability, you can trust FatLab to have your back.

Emergency services

If your site is in a state of crisis, don’t panic. We offer exceptional emergency support services and expert malware removal to get you back on track.

We don’t just stop there. We also work with you to develop a comprehensive plan tailored to your specific needs, to ensure that you never find yourself in this situation again.

With us on your side, your WordPress site is in good hands.

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We fight bugs

At our company, we understand that software bugs can hinder your activities, causing minor annoyances and major errors.

That’s why we offer unparalleled support to ensure your web experience runs optimally.

Our team of experts closely examines your server logs, testing both front-end and back-end processes, to diagnose and quickly resolve any bugs that may crop up.

Be it an untested use case, a new browser release, or a software update, rest assured we remain on-call to keep your web operations running seamlessly.

We enhance websites

Your website is the gateway to your customers, members, constituents, donors, and visitors. To ensure a seamless experience for them, your website’s content and services must always be relevant and up-to-date.

Whether it’s engaging content updates or complex feature integrations requiring custom development, we are here to help you deliver the best possible website experience to your users.

Our team of expert professionals will work with you to identify the most effective approach and provide ongoing support to enhance and grow your website.

With our assistance, you can rest assured that your website will always perform at its best, drawing in new visitors and fostering long-lasting relationships with existing ones.

We solve problems

At FatLab, we pride ourselves on being expert problem solvers. With our 24/7 WordPress support system, you can rest assured that our team of professionals will swiftly eradicate any obstacles in your way.

It’s no wonder most clients come to us when they’ve identified a problem but lack the technical expertise needed for a solution. They need guidance – the kind that only comes from seasoned industry veterans.

And that’s what we’re here for – to offer expert solutions and innovative support, whether it’s a need for a new feature, help with up-time and performance, software malfunctions, or site limitations.

No matter why you choose to contact us, our mission remains to provide you with the best, most effective problem-solving services that elevate your business and allow it to flourish.

website support: solving bugs

We consult and plan

Are you looking to achieve your organization’s website goals? Our team can help you consult on the challenges you face – no matter how big or small – or work together to identify the details of how you’ll get where you want to go.

Our talented team of professionals has consulted with organizations and individuals of all kinds, and we’re here to guide you step-by-step.

Fortune 500 companies, trade and issue-based associations, foreign governments, domestic agencies, communications firms, members of Congress, and many more have all entrusted us with their needs. That’s because we have the experience and the know-how to do the job.

When it comes to cost-effectively meeting your goals, you can rest easy knowing we have you covered.

Before beginning work, we consult with you to identify the best, most efficient plan to get you where you need to go.

With a plan in place, we’ll execute it to take you from where you are to where you want to be.

Regular WordPress Maintenance Services

Let us handle regular updates and security patches

We will maintain your website in top health to preserve your investment and ensure a long lifespan for your website.

With our WordPress maintenance plan, we will log into your site regularly (minimum once per week), create a manual backup of both files and database, and update WordPress (core, plugins, and themes).

After we complete the updates, we will test the site to ensure all is well. If issues are noted, we immediately evaluate the problem and fix it, or if it’s not a quick fix, we roll the site back to a stable state. We will then contact you to develop a solution.

Regular updates to keep your site up-to-date with the latest core version, themes, and plugins are typically included as one of the first bullet points in any article on keeping your WordPress website secure.

We agree and will take care of this task for you.

Website security services

We lock your site down tight.

We provide a suite of security services for your website, from real-time firewalls, daily backups, malware scanning/cleaning, regular software updates, and much more. When you trust your website to FatLab, we make it our mission to ensure your site is as secure as possible.

There is no such thing as a “secure website”; only one with all reasonable steps taken to protect it against known threats.

It is also essential to know what to do if your site should fall victim to an attack. From malware and hack cleanup to stopping a brute force attack, we have this expertise and have your website covered.

Website monitoring

We constantly monitor your site for up/down/performance.

Nothing is worse than learning about a problem with your website because a visitor has contacted you. When that happens, you wonder how long the situation has been present, how many customers you have lost, whether you missed a significant opportunity, and what the cumulative damage will be.

We help make sure this situation never occurs. We monitor your site from 180 testing nodes in 48 locations in 28 countries.

We test your website every 5 minutes, 24/7/365, for performance and up/down status. If any irregularity is noted, a team member will receive an alert, investigate, and immediately begin remediation.

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