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Our WordPress support packages include expert problem-solving when issues arise, proactive monitoring to prevent problems, and all the essential site care (updates, backups, security) you need—one monthly price, no per-ticket fees, no surprise charges.
Unlike hosting companies that charge per-ticket or offer only generic technical support, our WordPress support services give you access to dedicated WordPress specialists who know your site, understand your business, and provide strategic guidance beyond just fixing problems—expert technical assistance combined with complete site management.
Who Needs Ongoing WordPress Support?
Whether you need occasional troubleshooting or comprehensive ongoing support with dedicated account management, there's a plan built for how you work.
Small Businesses & Solopreneurs
You built a WordPress site (or had one built) that generates leads or sales. You don't have a developer on staff, and when something breaks, you're stuck. You need someone who can fix problems fast and keep things running.
Watch Dog Starter →Growing Organizations & Marketing Teams
Your site gets significant traffic, you make regular content changes, and you occasionally need development work — new landing pages, form integrations, design tweaks. You need responsive experts plus dev hours.
Watch Dog Professional →Multi-Site Organizations & Agencies
You manage multiple WordPress sites and need pooled development hours, a dedicated contact, priority response, and coordinated maintenance across all properties.
Watch Dog Business →Enterprise & Mission-Critical Operations
Your WordPress site is central to revenue, requires strategic technical partnership, and needs first-priority support with dedicated account management and consulting.
Watch Dog Enterprise →WordPress Support Packages: What's Actually Included
Our WordPress support packages aren't just automated maintenance—they're comprehensive support services that include expert technical assistance, troubleshooting, and strategic guidance. Here's what makes FatLab's support different:
Expert WordPress Troubleshooting
Real WordPress developers who diagnose root causes, fix plugin conflicts, resolve theme issues, troubleshoot performance problems, and handle technical challenges that automated systems and generic hosting support can't solve.
Technical Support & Guidance
Direct access to WordPress experts for technical questions, plugin recommendations, security guidance, performance advice, and strategic planning. This isn't a ticket system—it's dedicated technical support from specialists who know your site.
Bug Fixes & Problem Resolution
When your site breaks, we fix it fast. Whether it's broken functionality after updates, database errors, white screens, or any other technical problem, our WordPress troubleshooting services provide immediate expert diagnosis and permanent fixes.
Strategic Technical Consulting
Need to add functionality? Evaluating plugins? Planning major updates? Our comprehensive WordPress support includes strategic consulting from experts who understand both WordPress capabilities and your business needs.
Complete Site Care Included
Every WordPress support plan includes automated site care as part of comprehensive support: weekly core/plugin/theme updates, daily backups, security monitoring, malware protection, and uptime monitoring. This essential maintenance is included—you don't pay separately for it.
Development Support & Customization
Our support packages include assistance with customizations, feature additions, design updates, and technical implementations that go beyond basic maintenance. You get access to WordPress developers, not just monitoring systems.
Unlike maintenance-only services that provide automated updates and backups, our WordPress support plans give you expert human assistance solving problems, answering questions, and helping your site succeed.
WordPress Troubleshooting Services: Fast Expert Diagnosis & Fixes
When your WordPress site breaks, you need expert troubleshooting—not automated systems or generic hosting support that can't diagnose WordPress-specific problems. Our WordPress troubleshooting services provide immediate expert diagnosis and permanent fixes for critical issues.
Plugin & Theme Conflicts
Site broke after an update? Forms stopped working? We identify conflicting plugins, troubleshoot compatibility issues, and implement fixes without removing essential functionality—often within an hour for critical issues.
White Screen of Death & Fatal Errors
Complete site failure demands immediate expert response. We troubleshoot PHP errors, memory limit issues, and corrupted files through server-level access, recovering your site quickly.
Performance Issues & Slowdowns
Sudden slowdowns signal underlying problems—bad plugins, database issues, or server configuration. Our troubleshooting pinpoints actual causes and implements permanent performance fixes, not temporary workarounds.
Security Breach Response
Site hacked or showing malware warnings? Our troubleshooting includes malware removal, breach investigation, vulnerability patching, and security hardening. We fix current problems and prevent future attacks.
Database & Server Errors
"Error establishing database connection" and other server-level problems require expert troubleshooting. We diagnose database connectivity, server configuration, and hosting issues that generic support can't resolve.
Broken Functionality After Updates
Checkout broken? Content not displaying? We troubleshoot WordPress core, plugin, and theme update issues that break critical functionality, implementing fixes that restore operations without rolling back important security updates.
This is expert WordPress troubleshooting from developers who understand WordPress architecture deeply—not generic tech support reading documentation. We diagnose root causes, fix problems permanently, and prevent recurrence.
How Our WordPress Support Works
No ticket forms, no chatbots, no escalation queues. Here's what happens when you need help.
You Reach Out
Email, phone, or our client portal. Describe the issue, ask a question, or request a change. No mandatory ticket forms — just tell us what you need.
A WordPress Expert Responds
Not a chatbot. Not a level-1 agent reading scripts. A senior WordPress developer who's worked with your site before reviews your request and responds — typically within 1-2 hours for critical issues, same business day for standard requests.
We Diagnose and Fix
We access your site directly, identify root causes, and implement permanent fixes. You get a plain-English explanation of what happened and what we did.
We Follow Up and Prevent
After resolving the issue, we review what caused it and implement preventive measures so it doesn't recur. We document everything for continuity.
Why Expert WordPress Support Matters
Generic hosting support handles server issues. WordPress support specialists handle everything else—and there's a massive difference in expertise, response quality, and problem-solving capability.
WordPress-Specific Technical Expertise
Our team works exclusively with WordPress. We understand plugin ecosystems, theme limitations, WordPress security vulnerabilities, performance optimization, and the nuances that generic support teams miss. This depth of expertise means faster diagnosis and better solutions.
Direct Database & Server-Level Access
We work at the technical level where real fixes happen—accessing databases, reviewing error logs, modifying server configuration, and implementing solutions that require technical access hosting companies don't provide to standard support customers.
Dedicated Technical Relationship
Generic support tickets go to whoever's available, requiring you to re-explain your site every time. Our WordPress support plans provide relationship continuity—the same experts work with your site consistently, understanding your configuration, history, and business context.
Proactive Issue Prevention
Hosting support reacts to tickets. Expert WordPress support services monitor continuously, catching potential issues before they cause downtime: incompatible updates, security vulnerabilities, performance degradation, and configuration problems that automated monitoring doesn't catch.
Strategic Technical Consulting
Need to add e-commerce? Improve security? Optimize performance? Our WordPress support packages include strategic consulting about technology choices, implementation approaches, and architectural decisions—not just reactive troubleshooting.
Genuine Emergency Response
Hosting "24/7 support" often means 24-48 hour ticket responses. Our WordPress support plans include genuine emergency response for critical issues—actual WordPress developers responding immediately to business-impacting problems, not automated ticket systems.
If WordPress powers your business, you need expert WordPress support from specialists who understand the platform deeply, respond immediately to critical issues, and provide strategic technical guidance beyond just fixing problems.
Enterprise WordPress Support Without Enterprise Pricing
Enterprise organizations need WordPress support that goes beyond basic troubleshooting — dedicated account management, guaranteed SLAs, multi-site coordination, and strategic consulting. But most enterprise WordPress support providers charge $3,000-$10,000+ per month.
Multi-Site Management
Pooled development hours across all your WordPress sites, coordinated update schedules to prevent cross-site conflicts, and centralized monitoring from a single dashboard. Manage 3, 10, or 30 sites without juggling multiple vendors.
Guaranteed SLAs
Response time commitments documented in your agreement: 1-hour response for critical issues, 4-hour response for standard requests. Not vague "we'll get to it" promises — measurable, accountable support timelines.
Dedicated Account Management
A single point of contact who knows your infrastructure, history, and goals. No re-explaining your setup to a new agent every time. Your account manager understands your technology stack, business context, and upcoming needs.
Security & Compliance
Enterprise WAF powered by Cloudflare Enterprise, daily backups with 30-day retention, real-time malware scanning and cleanup. The security infrastructure large organizations require, without the enterprise price tag.
Strategic Consulting
Quarterly reviews, technology roadmap planning, and budget forecasting for technical needs. Your WordPress support team becomes a strategic partner, not just a break-fix service.
FatLab's Watch Dog Business ($349/mo) and Enterprise ($599/mo) plans deliver enterprise-grade WordPress support at a fraction of what WP Engine, WordPress VIP, or Pantheon charge — with more personal attention.
What Makes Our Support Different
Learn why having a real WordPress expert in your corner matters.
What Comprehensive WordPress Support Actually Means
Most "WordPress support" is either reactive ticket systems or automated maintenance with no expert assistance. Comprehensive WordPress support combines both: proactive systems monitoring PLUS expert human assistance when you need help.
Proactive + Reactive Support
We monitor your site 24/7 for issues and respond immediately when problems occur. You also get direct access to WordPress experts for questions, technical guidance, and strategic consulting—not just emergency troubleshooting.
Expert Technical Assistance
Real WordPress developers answer your questions, guide technical decisions, recommend solutions, and provide strategic consulting. This isn't generic tech support—it's specialized WordPress expertise dedicated to your success.
Complete Site Care Included
Comprehensive support includes all essential site care: weekly WordPress/plugin/theme updates, daily backups, 24/7 security monitoring, malware protection, and uptime monitoring. This maintenance is automated and included—you don't pay separately.
Development Support
Need customizations, new features, design updates, or technical implementations? Our WordPress support packages include development assistance, not just maintenance and troubleshooting.
Strategic Technical Partnership
The best support relationships are partnerships. We understand your business, advise on technical decisions, help you grow your site's capabilities, and provide strategic guidance beyond just keeping things running.
No Per-Ticket Fees
Unlike hosting companies charging per support request, our WordPress support plans include unlimited technical assistance. Reach out whenever you need help—no ticket counting, no surprise bills.
This is the difference between "having access to support" and actually getting comprehensive WordPress support from experts who care about your success.
Need Dedicated WordPress Support Without Hiring Full-Time Staff?
Many organizations need consistent expert WordPress help but can't justify full-time technical staff. Dedicated WordPress support gives you a team of specialists who know your site, respond to your needs, and act as an extension of your team—without the cost and commitment of hiring in-house developers.
Our dedicated support means:
- Same WordPress experts work with your site consistently, understanding your setup and business
- Priority response times when you need urgent help—often within 1-2 hours for critical issues
- Proactive monitoring catching issues before they impact your business or users
- Strategic technical guidance from WordPress specialists, not generic tech support
- Fixed monthly costs with no per-ticket charges or surprise fees
This is particularly valuable for nonprofits, professional associations, and mid-size organizations where website functionality is business-critical but full-time technical staff isn't justified. You get enterprise-level WordPress support expertise at a fraction of in-house staffing costs.
Get Ongoing WordPress Support From Experts Who Actually Care
Tired of per-ticket charges? Frustrated with hosting support that can't solve WordPress problems? Need expert WordPress help without hiring full-time technical staff?
FatLab's WordPress support plans provide comprehensive ongoing support for organizations that depend on their websites:
- Expert troubleshooting when problems occur—immediate response from specialists who diagnose root causes and implement permanent fixes, not workarounds.
- Proactive monitoring catching issues before they impact your business—we're notified of problems automatically and often fix them before you notice.
- Strategic technical guidance helping you make smart decisions about plugins, features, security, performance, and growth—WordPress experts who understand your business.
- Complete site care included—all essential maintenance (updates, backups, security monitoring) included in every support plan with no separate charges.
- Dedicated relationship continuity—the same WordPress experts work with your site consistently, understanding your configuration, history, and needs.
- Transparent, predictable pricing—one monthly price with no per-ticket fees, no surprise charges, no artificial limits on support requests.
This is WordPress support that actually works: expert help when you need it, proactive care preventing problems, and a dedicated team treating your site as the critical business asset it is.
Learn More About Our Support Approach
Discover how we deliver exceptional WordPress support and development services.
Top Reasons to Choose FatLab
Find out why businesses rely on us for their WordPress support needs.
Read ArticleWordPress Support Plans Guide
Your complete guide to choosing the right WordPress support service.
Read ArticleWordPress Troubleshooting Guide
Diagnose and fix common WordPress errors with our complete troubleshooting resource.
Read ArticleAI-Powered Support Services
Learn how we use AI to enhance our WordPress support and development capabilities.
Read ArticleHosting + Support, One Flat Monthly Price
All plans include premium hosting, Cloudflare Enterprise security, and full troubleshooting support. Choose the plan that fits your development needs.
Watch Dog Starter
$99/mo
Full managed stack for smaller sites with troubleshooting support included.
- Premium WordPress hosting
- Cloudflare Enterprise CDN + WAF
- 24/7 monitoring & emergency response
- Weekly updates, SSL, backups
- Full troubleshooting support
Watch Dog Professional
$199/mo
For growing organizations with occasional development needs.
- Everything in Starter
- 1 hour dev time included
- Proactive recommendations
Watch Dog Business
$349/mo
The sweet spot for most organizations.
- Everything in Professional
- 3 hours dev time included
- Dedicated point of contact
- Priority handling
Watch Dog Enterprise
$599/mo
Near-unlimited support for mission-critical sites.
- Everything in Business
- 8 hours dev time included
- First-priority queue
- Strategy calls & consulting
Compare Hosting Plan Features
| Feature | Starter $99/mo |
Professional $199/mo |
Business $349/mo |
Enterprise $599/mo |
|---|---|---|---|---|
| Premium WordPress Hosting | ✓ | ✓ | ✓ | ✓ |
| Cloudflare Enterprise CDN + WAF | ✓ | ✓ | ✓ | ✓ |
| 24/7 Monitoring & Emergency Response | ✓ | ✓ | ✓ | ✓ |
| Weekly Updates (Core, Plugins, Themes) | ✓ | ✓ | ✓ | ✓ |
| Daily Automated Backups | ✓ | ✓ | ✓ | ✓ |
| SSL Certificates (All Layers) | ✓ | ✓ | ✓ | ✓ |
| Full Troubleshooting Support | ✓ | ✓ | ✓ | ✓ |
| Malware Scanning & Cleanup | ✓ | ✓ | ✓ | ✓ |
| Monthly Dev Hours Included | — | 1 hour | 3 hours | 8 hours |
| Proactive Recommendations | — | ✓ | ✓ | ✓ |
| Dedicated Point of Contact | — | — | ✓ | ✓ |
| Priority Handling | — | — | ✓ | ✓ |
| Strategy Calls & Consulting | — | — | — | ✓ |
| First-Priority Queue | — | — | — | ✓ |
No long-term contracts. Month-to-month plans — cancel anytime. You always retain full access to your data.
Multiple sites? Additional sites are $75/month each with pooled hours. Nonprofit? Get 20% off all plans.
What Our Clients Say
Ernie Halal
Senior Vice President, American Chiropractic Association
Unyielding Service, 24/7 Access
As a large national professional society with a strong government affairs component, we rely on FatLab to keep our website up and running for our thousands of members. Their dependable service ensures our members always have access to the resources they need.
Kristin Cantwell
Vice President of Development & Communications, Safe+Sound Somerset
24/7 Reliability, Stress-Free Support
Our website is a crucial community resource that must be available 24/7/365. Since switching from our previous host a few years ago, we've experienced no slowdowns, security issues, or downtime. FatLab has been exceptional in maintaining our site's reliability.
Dave Braun
President, Braun Film
Rapid Response, Reliable Service
FatLab lives up to the 'support' in their name. Reliable support is never a challenge. An email or phone call always gets a quick response, and any issue is resolved in a very short amount of time.
Looking for specialized WordPress services? Our WordPress maintenance services focus specifically on automated preventive care with weekly updates, daily backups, and security monitoring—ideal if you primarily need maintenance with basic support included. Our managed WordPress security services provide enterprise-grade threat protection and 24/7 security monitoring for security-critical sites. For site speed issues, our WordPress speed optimization services deliver comprehensive performance engineering. Our WordPress support plans complement these specialized services by providing expert troubleshooting and technical guidance—the human assistance you need when automated systems aren't enough.
WordPress Support FAQs
Have more questions? View all frequently asked questions.
What's the difference between WordPress support plans and WordPress maintenance plans?
WordPress support plans emphasize expert technical assistance: troubleshooting problems, answering questions, providing strategic guidance, and helping you solve challenges as they arise. WordPress maintenance plans emphasize automated preventive care: regular updates, backups, security monitoring, and uptime checks. At FatLab, our WordPress support packages include both—comprehensive support from WordPress experts PLUS all essential maintenance. You don't need to choose between support and maintenance because our plans bundle expert technical assistance with complete automated site care. If you primarily need expert troubleshooting and technical guidance, our support plans are the right fit. If you primarily need automated preventive care with basic support included, see our WordPress maintenance services page.
Why do I need WordPress support packages instead of just hosting support?
Hosting support addresses server and infrastructure issues: email problems, domain settings, SSL certificates, server configuration. WordPress support addresses everything specific to your WordPress site: plugin conflicts, theme issues, functionality troubleshooting, performance problems, content updates, security responses, and strategic technical guidance. Hosting support teams are generalists handling multiple platforms; WordPress support specialists work exclusively with WordPress and understand plugin ecosystems, security vulnerabilities, and WordPress-specific solutions deeply. If WordPress powers your business, you need both server support (from your host) and WordPress support (from specialists like FatLab). Our WordPress support packages provide the WordPress expertise hosting companies can't offer.
What makes your WordPress support services different from other support providers?
Most WordPress support is either reactive ticket systems (submit requests, wait for responses) or automated maintenance services (updates and backups with no expert help). Our WordPress support plans combine both: comprehensive expert technical assistance when you need help PLUS proactive automated site care preventing problems. You get WordPress developers who understand your site, respond immediately to critical issues, provide strategic technical guidance, and treat your success as their responsibility—not generic tech support reading documentation or automated systems with no human assistance. Plus transparent pricing with no per-ticket fees, no surprise charges, and no limits on how often you can request help.
Do WordPress support packages include maintenance and updates?
Yes, all our WordPress support packages include comprehensive automated site care: weekly WordPress core, plugin, and theme updates; daily backups with easy restoration; 24/7 security monitoring and malware protection; uptime monitoring; and performance optimization. This essential maintenance is included as part of comprehensive support—you don't pay separately for it. The difference between support packages and maintenance-only services is the expert technical assistance: when you have questions, need troubleshooting, want strategic guidance, or require development support, you get immediate access to WordPress experts. Maintenance-only services provide automated updates and monitoring but limited or no expert technical assistance.
Can I get WordPress support without a monthly plan?
Yes, we offer one-time support for specific projects or emergency troubleshooting. However, ongoing WordPress support plans provide significantly better value and protection. Monthly plans include proactive monitoring that catches issues before they cause downtime, relationship continuity with experts who know your site, priority response when emergencies occur, and bundled site care (updates, backups, security). One-time support costs $150/hour, while support plans start at $99/month with full troubleshooting support included. Higher-tier plans ($199-$599/month) also include development hours for ongoing work. For business-critical websites, monthly WordPress support packages make sense both financially and operationally.
What WordPress issues can FatLab support help with?
We help with everything WordPress: plugin conflicts, theme errors, white screen of death, database issues, PHP errors, broken functionality, performance problems, and more. If it's part of your WordPress site and not working properly, we'll fix it - that's what "full support" means.
How quickly can I get WordPress support?
Emergency issues are addressed immediately through our 24/7 monitoring. Standard support requests are typically handled within 2-4 business hours during weekdays. Basic and Pro plans get priority response times. We don't use ticket queues - you get real help fast.
Do you provide WordPress development support?
Yes! Unlike typical hosts, our support includes development assistance. We help with custom code, plugin modifications, theme customizations, and feature implementation. Basic troubleshooting is included in all plans; extensive development work is billed at $150/hour.
What makes FatLab support different from other WordPress hosts?
You talk directly to experienced WordPress developers, not script-reading support agents. We don't have support tiers or escalation queues. We fix actual WordPress problems - not just server issues. Every support interaction is handled by someone who understands code.
Is WordPress support available 24/7?
Emergency support through monitoring alerts is 24/7. General support is available Monday-Friday during business hours, with extended coverage for Pro plans. Critical issues like site outages, security breaches, or complete failures are always handled immediately.
Can you help fix a WordPress site someone else built?
Absolutely. We regularly inherit and improve sites built by others. Our developers can diagnose issues, clean up messy code, resolve longstanding problems, and optimize poorly-built sites. We'll be honest about what needs fixing and provide clear estimates.
Do you offer WordPress training and documentation?
Yes, we provide training on using WordPress, managing content, and understanding your site's features. We create custom documentation for complex functionality. Quick questions and basic training are included; extensive training sessions are available at our hourly rate.
How do you handle WordPress support for custom plugins?
We support custom plugins as part of our full-service approach. Our developers can debug, update, and maintain custom code. If a custom plugin needs significant rewrites or has fundamental issues, we'll provide recommendations and estimates for fixes.
What's included vs. billed hourly in WordPress support?
Included: fixing broken functionality, resolving errors, plugin/theme conflicts, performance issues, security problems, and general troubleshooting. Hourly: new feature development, extensive customization, major redesigns, custom plugin creation, and ongoing content management.