Web Hosting – What You Are Really Paying For

Web Hosting Pricing History

Web hosting is a commoditized service, typically indistinguishable by brand or provider, it is something that we rely on but rarely give much thought to.

The price of Web hosting has plummeted over the last two decades. Typical hosting accounts that used to go for $30, $60, or even close to $100 per month only 10-15 years ago, now go for as low as $4.99 per month. I remember the days when a dedicated server started at $1,000/month and today you can get a dedicated virtual machine for about $25.

The price of hardware, bandwidth, and pure volume has driven the cost downward. In addition, the introduction of virtualization and other technologies have allowed web hosting companies to further cut their costs and pass some savings onto the customer.

Web Hosting Is a Volume Game for Most Companies

If $4.99 barely buys you a latte nowadays, how can a company keep such an important business asset (your website) up and running for an entire month at the same cost?

The answer is of course volume, but beyond the obvious, what exactly are you paying for?

The answer is simple: you are helping to keep the green power light lit on the front of a computer in a rack of thousands of computers just like it. To keep this green light lit you need incredibly expensive power systems, air conditioning systems, security systems, fire suppressant systems (just in case), ISPs with multiple data links, and another computer to back this computer up (you have to keep its green light lit as well).

I can go on but don’t need to. Think of how much that all costs… a little more than $4.99 per month and we haven’t even talked about your particular Web site.

So, you pack thousands upon thousands of websites/customers into such an environment and you have a profitable hosting business. It’s not a bad model, really.

What Support Looks Like When You Are One of the Thousands

For $4.99 the service description will typically state you get customer support, but what kind and how good can it be for $4.99/mo.?

Without judging the quality of service, let’s look at what kind of customer support your $4.99 buys.

It basically buys you the ability to call and ask if the green light on the front of a server is still lit. That is all such a plan provider cares about. Sure, if the green light is not lit (or something has gone wrong with the hardware or server-ware), they will put a team of techs on it and get it fixed. But what if the green light is lit and the server seems fine, yet your website is not working… Not their problem and for $4.99 they are probably not going to make it their problem.

Call Your Web Developer

They are probably going to tell you that you need to speak to a developer and have them look at your particular Web site.

FatLab is striving to provide a solution to this very typical and frustrating experience.

The FatLab Way

Web support and Web hosting are two different disciplines and many times provided by two unrelated parties. FatLab changes this by merging the two to become a complete solution to keeping a Web site up and running.

We have partnered with Cloudways to ensure the green lights are glowing brightly and we have a team of Web support techs to look at particular websites. We know you don’t care whether the issue is a server issue or a web programming issue, you just want it resolved. We are not going to pretend that we can do this for $4.99 a month but neither should the other guys.