We offer several WordPress managed website maintenance plans / web support packages to meet the needs of your organization. Our Watch Dog, Big Dog and Top Dog Management plans all include our managed WordPress hosting plan, though you do not need to host with us to have us manage you to take advantage of these managed website plans.
We of course cover basic maintenance such as plugin updates and security updates. However what makes us unique is the length we go to not only protect and maintain your website but actually support it, support you and your organization. This not just maintenance plan but a comprehensive website support plan.
What Our Maintenance Plans Include
Our website maintenance packages are designed for the long term protection of your investment, your data and your business. Our managed website plans are all inclusive and include everything you need to rest assured your website is up, running, secure and performing well. This is the first step for any organization as they plan or continue their digital marketing campaigns and SEO activities to compete in the search engines.
WordPress Weekly Updates
This is not just monthly website management, we are working on your site weekly. Managing website updates, keeping up to date with WordPress software updates is important to the security and longevity of your website. We take care of this on a weekly basis. We then test for compatibility and usability to make sure all updates were non-disruptive.
Real Time Firewall
This is not a plugin, it is a true web application firewall (WAF). We put your site behind an enterprise grade firewall that protects against DDoS and other threats as well as allows you to meet PCI DDS 3.2 standards.
24/7/365 Monitoring
We monitor for both uptime and performance. If either of those were to fall below standards our team is alerted immediately so we can get the issue resolved.
Daily Malware Scans
We run a scan of your website on a daily basis and guarantee that if a threat is ever found that we will perform the malware removal at no additional cost. We have your website security maintenance covered.
Daily Backups
We maintain full backups offsite for a minimum of 30 days and up to 90 days. These are complete daily backups of the site files and database.
On-Call Support
Contact us via our support ticket system, email or by phone and we’ll take care of any reported issue. Quickly and with transparent communications so you know the exact status of your request. Monthly website support is more than just maintenance, it’s tech support when you need it.
On-Call
A reliable website support team when you need it. Hourly billing with guaranteed estimates keeps you on budget.
We keep your site online and secure with regular software updates and 24/7/365 monitoring. Hourly billing means you only pay for support when you need it.
Hosting, support, project/content management. A custom plan for those that need a little extra.
If your website is critical for your organization, we have a web maintenance plan for you.
Protect your investment
FatLab’s managed website maintenance program can help you protect your website investment by providing a website management plan that keeps your website secure, online, and up to date. One of the most important parts of owning and operating a website is maintaining it regularly. Don’t wait until it is several versions behind, has been hacked, or slowed to a crawl. Regular maintenance keeps your site running well, now and for years to come
FatLab web site maintenance plans focus on these key areas
Real time security
Malware and hack detection with immediate cleanup (if it were to happen)
Backups, backups, lots and lots of backups
Regular software updates (core, themes, and plugins)
Optional Web Hosting at no Additional Cost: All web maintenance packages are in fact website hosting and maintenance packages. However it is not necessary that you host with us to take advantage of our maintenance packages. We of course love if you would because it gives us full control and responsibility for the site’s hosting environment. This also allows our clients to take advantage of free SSL certificates, a high-performance CDNs and much more.
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Message in a Bottle
Nice try. Neither of us has time for that.
Which WordPress website maintenance plan is right for your business?
We named our company after an overweight dog. Of course we had to name our web maintenance plans accordingly. Below are the details of our WordPress management plans. Of course do not hesitate to contact us if you have any questions or are looking for something particular.
Watch Dog Hosting
Watch Dog Hosting is a Managed WordPress Hosting service, which means we keep your site online, secure, and up to date.
Watch Dog is perfect for any organization or individual looking for a secure and performance-focused hosting solution for their WordPress website. This plan works best for those who manage their own content, and only want someone to call on occasions when a little extra help is needed.
$250/mo for the first site
$50/mo for each additional site
Big Dog Web Support
Big Dog Web Support is best for small to large organizations running websites built on the WordPress CMS. Big Dog Web Support provides a dedicated developer you can contact.
$750/mo
Discounts available for multiple sites
Top Dog Web Support
This plan provides unlimited website support. This means that we are available to answer any question. We fix what is broken. We build new custom features for your site on an as-needed basis.
Top Dog is right for you if:
You curate multiple websites
You require complex development such as third-party software integrations
You are active in large marketing campaigns or event launches that may require server resources during times of high traffic
You need planning, project management or consulting services from our experts
Contact Us for a Custom Quote
From small business to large nonprofits, many great organizations trust us to manager their websites
A Few of Our Maintenance Plan Clients
Why is my Puppy Doing That?
We host and manage the membership site for the American Veterinary Society of Animal Behavior, a premier industry specialist association.
Keeping tabs on federal and state legislators, the Club for Growth Foundation site includes several complex political scorecards that allow visitors to run reports on their representatives.
We built the International Social Service organization’s website in partnership with our agency partner, K Global. We currently maintain and host the site.
All of our web maintenance plans are monthly, and you can cancel any time with a 30 day notice.
What will you need from us?
At minimum we will need the following:
WordPress administrator access
FTP and database access (control panel access is good too)
If we are going to migrate website we will need:
The domain’s DNS records or access to an individual who can make changes on your behalf
Do you offer any guarantees?
We guarantee our work and if by chance we get something wrong, we will work (and work) to get it right. We are only human after all.
In terms of money, if you simply decide you don’t like us in the first 30 days, we will refund your first payment in full and cancel your account (this never happens).
And of course, security. There is no such thing as a totally “secure” website, server, or computer – only one that is protected in the best possible way. Though we can’t guarantee your site will never experience a security issue. What we can guarantee is that we will do our best to resolve the situation as quickly as possible at no additional cost to you
What are typical response times?
Utilizing our 24/7 ticket system we are alerted 24/7 of all support queries. Initial response time during business hours is typically less than 2 hours. Urgent requests (down sites, security issues or failing critical feature) are handled as fast and to the best of our ability. This includes weekends and evenings.
If I need support, how do I get a hold of you?
Online Support Ticket System
Phone
Email
What if I sign up for a plan without unlimited support, can I still get help?
Yes. The fundamental difference between the unlimited plans and those without is that support is billed in at our current hourly rate in 15-minute increments. Support is still available to you.
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FatLab, LLC is a proud Virginia, USA Corporation serving organizations throughout the United States and beyond. We pride ourselves on providing the best client-centric website support and website maintenance services possible. We have partnered with top-tier infrastructure and service companies to provide enterprise-level website security, WordPress hosting and monitoring solutions. We are huge fans and thankful for open source technologies.
