{for those that have better things to do}
Run by real people who actually care if you are a happy client.
From regular web maintenance services and quick and efficient troubleshooting to helping you plan your next new feature; we are consultants, developers, and client support specialists.
No overseas call centers and no canned responses.
FatLab Web Support is dedicated to providing web support services with great customer service.
We are responsible for over 80 websites; our team members each have over 10 years of experience in customer support, web development, and management, so we consider ourselves experts (and so do our clients).
We like to keep things simple and offer just one comprehensive plan for all budgets:
Our Watch Dog Unlimited* plan includes:
Hourly billing, what does that even mean? Is a fast senior developer working on your website, or is it a slower, more junior person? Is the senior developer a little sluggish today?
Hourly billing has never made sense to us and that is why we are introduced our one-rate comprehensive website support plan.
We call this plan Watch Dog Unlimited, and unlimited support means you can budget and plan accordingly. You don’t have to guess your future needs by picking from multiple website maintenance plans.
Request a QuoteVolume discounts are available for multiple websites/domains.
* Not all websites qualify for the Watch Dog Unlimited plan.
** Hosting with FatLab is not required to take advantage of our services. Not all services are offered to non-hosting clients.
Whether it be a glaring error message (“fatal error” sounds so scary, doesn’t it?) or a small annoyance to usability or administration, we can fix it.
We’ll dig through server logs, test the front end, evaluate the back end, find that bug, and squash it!
Software bugs can crop up when you least expect them. They can be introduced with a software update, a new browser release, or an untested/unexpected use case, and they need to be taken care of immediately.
We remain on call to deal with any web support issue that comes up. We’ll identify the circumstance that triggers the bug and resolve it as soon as possible.
You have customers, members, constituents, donors, and visitors of all kinds – and they all expect a smooth experience from your website. To provide that experience, you need to keep that site up to date.
This could be as simple as regular content updates, or as complex as adding new features and functions to enhance your user’s experience.
We’ll help you identify the best method to deliver your website visitors the content and services they need, and we will work with you over time to keep your website growing and improving.
FatLab offers 24/7 support contacts via our support ticket system and portal. Solving problems is our core job.
Most of our clients come to us because they have identified a problem and are having trouble fixing it because they don’t have the technical expertise to resolve it.
We can solve your problems. Whether it be the need for a new feature, problems with up-time and performance, software bugs, or limitations to your site – regardless of the initial reason you contact us, our mission does not change.
Before we begin work, we consult with you. We’ll help you work through your organizational and website goals, understand and identify the details of a challenge, or listen to your wish list.
We will then help identify the best, most efficient, and cost-effective method of meeting your goal. We’ll put a plan in place and execute it.
Our team has consulted with organizations and individuals of all kinds. Our clients range from small business owners, Fortune 500 companies, trade and issue-based associations, foreign governments, domestic agencies, communications firms, members of congress, and many more.
We have the experience, we know what we are talking about, and we are here to guide you.
Let us handle regular updates and security patches
We will maintain your website in top health to preserve your investment and ensure a long lifespan for your website.
With our WordPress maintenance plan, we will log into your site regularly (minimum once per week), create a manual backup of both files and database, and update WordPress (core, plugins, and themes).
After we complete the updates, we will test the site to ensure all is well. If issues are noted, we immediately evaluate the issue and fix it, or if it’s not a quick fix, we roll the site back to a stable state. We will then contact you to develop a solution.
Regular updates to keep your site up-to-date with the latest core version, themes, and plugins are typically included as one of the first bullet points in any article on keeping your WordPress website secure.
We agree and will take care of this task for you.
We host and manage the membership site for the American Veterinary Society of Animal Behavior, a premier industry specialist association.
American Veterinary Society of Animal Behavior Selects FatLab to Maintain Website
We host, maintain and manage this professional membership organization.
When House Cleaning Heroes was ready to launch a new website they turned to FatLab for hosting, security and ongoing support and maintenance.
We lock your site down tight.
We provide a suite of security services for your website. From real-time firewalls, daily backups, malware scanning/cleaning, regular software updates, and much more. When you trust your website to FatLab, we make it our mission to make sure your site is as secure as possible.
There is no such thing as a “secure website”. There is only a website that has all reasonable steps taken to ensure that it is protected against known threats.
It is also important to know what to do if your site should fall victim to an attack. From malware and hack cleanup to stopping a brute force attack, we have this expertise and have your website covered.
We constantly monitor your site for up/down/performance.
There is nothing worse than learning about a problem with your website because a visitor has contacted you. When that happens, you wonder how long the situation has been present, how many customers you have lost, whether you missed an important opportunity, and what the cumulative damage will be.
We help make sure this situation never occurs. We monitor your site from 180 testing nodes in 48 geographic locations in 28 countries.
We test your website every 5 minutes, 24/7/365 for performance and up/down status. If any irregularity is noted, a member of our team will receive an alert and will investigate and begin remediation immediately.
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