Website Maintenance and Support

Website Maintenance Services
& WordPress Support

{for those that have better things to do}

Website Maintenance Services

Run by real people who actually care if you are a happy client.

A real website maintenance & support company

From regular web maintenance services and quick and efficient troubleshooting to helping you plan your next new feature; we are consultants, developers, and client support specialists.

No overseas call centers, no canned responses, and absolutely no drinks at our desks (unless of course, we are talking a fine IPA late on Friday).

Website Support Services

FatLab Web Support is dedicated to providing web support services with great customer service. We are responsible for over 80 websites, our team members each have over 10 years of experience in customer support, web development, and management, so we consider ourselves experts (and so do our clients).

We Offer Just One WordPress Support and Maintenance Plan

We are looking out for you

 

Looking for Website Maintenance Packages?

We like to keep things simple offer just one comprensive plan for all budgets:

  • No confusing support plan levels
  • No monthly hour allotments or limits

Our Watch Dog Unlimited* plan includes:

Unlimited Support w/ No Hourly Billing

Hourly billing, what does that even mean? Is a fast senior developer working on your website or is it a slower more junior person? Is the senior developer a little sluggish today?

Hourly billing has never made sense to us and that is why we are introducing our one-rate comprehensive website support plan.

We call this plan Watch Dog Unlimited and unlimited support means you can budget and plan accordingly. You don’t have to guess your future needs by picking from multiple website maintenance plans.

$250/mo for the first site
$50/mo for each additional site

* Not all websites qualify for the Watch Dog Unlimited plan.
** Hosting with FatLab is not required to take advantage of our services. Not all services are offered to non-hosting clients.

Call Us

703.662.5792

Schedule an Introductory Call

See our availability in real time and pick a day/time that works best for you.

Fill Out a Form

Don't want to talk right away? Cool. Send us a quick message.

Message in a Bottle

Nice try. Neither of us has time for that.

We squash bugs

Whether it be a glaring error message (“fatal error” sounds so scary, doesn’t it?) or a small annoyance to usability or administration, we can fix it. We’ll dig through server logs, test the front-end, evaluate the back-end and we will find that bug and squash it.

Software bugs can crop up when you least expect them. They can be introduced with a software update, new browser release, or in untested/unexpected use-case, and they need to be taken care of immediately. They need to be taken care of before they negatively impact the usability of your site.

We remain on call to deal with any web support issue that comes up. We’ll identify the circumstance that triggers the bug and resolve it as soon as possible.

a foot about to squash a bug, like we do with software
old watch and new watch: time for a change with website support

We enhance websites

The time for change is now.

You have customers, members, constituents, donors, and visitors of all kinds – and they all expect a smooth experience from your website. To provide that experience, you need to keep that site up to date. This could be as simple as regular content updates, or as complex as adding new features and functions to enhance your user’s experience.

We’ll help you identify the best method to deliver your website visitors the content and services they need, and we will work with you over time to keep your website growing and improving.

We solve problems

We’ll get the monkey off your back.

FatLab offers 24/7 support contacts via our support ticket system and portal.

Solving problems is our core job. In fact, Shane’s elevator pitch for FatLab is “We make people’s problems go away”.

Of course, he is only talking about website problems. That said, he is not opposed to providing some unlicensed therapy. (Same guarantees do not apply).

The majority of our clients come to us because they have identified a problem and are having trouble fixing it because they don’t have the technical expertise to get it resolved.

We can solve your problems. Whether it be the need for a new feature, problems with up-time and performance, software bugs, or limitations to your site – regardless of the initial reason you contact us, our job does not change. Quite simply, as a web support company, it is our job to solve your (website) problems.

shane founder of fatlab web support with monkey on his back

We consult and plan

Before we begin work, we consult with you. We’ll help you work through your organizational and website goals, understand and identify the details of a challenge, or listen to your wish list.

We will then help identify the best, most efficient, and cost-effective method of meeting your goal. We’ll put a plan in place and execute it.

Our team has consulted with organizations and individuals of all kinds. Our clients range from small business owners, Fortune 500 companies, trade and issue-based associations, foreign governments, domestic agencies, communications firms, members of congress, and many more.

We have the experience, we know what we are talking about, and we are here to guide you.

Regular WordPress Maintenance Services

Let us handle regular updates and security patches

We will maintain your website in top health to preserve your investment and ensure a long lifespan for your website.

With our WordPress maintenance plan, we will log into your site regularly (minimum once per week), create a manual backup of both files and database, and update WordPress (core, plugins, and themes).

After we complete the updates, we will test the site to ensure all is well. If issues are noted, we immediately evaluate the issue, fix it, or if it’s not a quick fix roll the site back to a stable state. We will then contact you to develop a solution.

Regular updates to keep your site set with the latest version of the core, themes and plugins is typically included as one of the very first bullet points in any article on keeping your WordPress website secure.

We agree and take care of this task for you.

A Few Sites We Support and Maintain

Bringing Families Back Together

We built the International Social Service organization’s website in partnership with our agency partner, K Global. We currently maintain and host the site.

Seeking a Cure fo Lupus

Having originally built the lupusresearch.org web site through an agency partnership with Pause for Thought, today we remain on call to the Lupus Research Alliance for ongoing website support.

Keeping Canadian Parents Sane

In partnership with Piece of Cake, a Toronto based marketing firm, we work to keep this high-traffic site up to date, secured and working the way they need it to.

Website security services

We lock your site down tight.

We provide a suite of security services for your website. From real-time firewalls, daily backups, malware scanning/cleaning, regular software updates, and much more. When you trust your website to FatLab, we make it our mission to make sure your site is as secure as possible.

There is no such thing as a “secure website”. There is only a website that has all reasonable steps taken to ensure that it is protected against known threats. It is also important to know what to do if your site should fall victim to an attack. From malware and hack cleanup to stopping a brute force attack, we have this expertise and have your website covered.

Website monitoring

We constantly monitor your site for up/down/performance.

There is nothing worse than learning about a problem with your website because a visitor has contacted you. When that happens, you wonder how long the situation has been present, how many customers have you lost, have you missed an important opportunity, and what the cumulative damage will be.

We help make sure this situation never occurs. We monitor your site from 180 testing nodes in 48 geographic locations in 28 countries.

We test your website every 5 minutes 24/7/365 for performance and up/down status. If any irregularity is noted, a member of our team will receive an alert and will investigate and begin remediation immediately.

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