Managed Hosting

Managed Hosting, Security, Performance & Support

{truly managed WordPress hosting w/built-in support}

This is What Managed WordPress Hosting Should Be

With our managed secure WordPress cloud hosting plan, you get security features, performance, 24/7 monitoring with (human) response, and access to WordPress experts for support.

The Fastest WordPress Hosting Possible

We provide the fastest web hosting for WordPress possible. We offer an enterprise WordPress hosting environment to all our clients that include the FatLab Performance Package. We even run speed tests, measuring page load times daily, and include these in a monthly report to our clients.

Real-Time Website  Security

We don’t leave anything to chance and utilize several tactics to maintain a secure environment for your website. Each and every website we host is protected by the FatLab Security Package.

Actual Web Support / Customer Service

We are not selling web hosting in the conventional sense; we are selling a complete customer support solution. Our job is to keep your website updated, secure and online. We don’t just load up your site on our servers and wait for your monthly payment. Instead, we take care of the site. Our focus is customer service above all else.

One Managed WordPress Hosting Plan

no more confusing website hosting plans

Our Watch Dog Unlimited* managed web hosting plan includes:

  • Premium hosting with unlimited resources
  • The FatLab Security Package for secure WordPress hosting
  • The FatLab Performance Package for fast WordPress hosting
  • Unlimited support for all current features and functions
  • Weekly maintenance and software updates
  • Our monthly website maintenance report

$250/mo for the first site
$50/mo for each additional site

* Not all websites qualify for the Watch Dog Unlimited plan.

Enterprise-Grade Hosting

We are not reselling a shared hosting plan! We manage a dedicated WordPress VPS hosting platform and maintain low server loads for fast WordPress hosting and offer dedicated resources and virtual private servers.

Website Software Updates

We keep your website up to date: core, plugins, and themes. By ensuring your website is updated at least once a week we help ensure the longevity and security of your website.

High Performance

From newer “high-performance” servers to on-the-fly image optimization our web services are designed for speed.

24/7/365 Monitoring

Sure we monitor the web servers and have a 24/7 team to manage those, but more importantly and unique from many managed hosting services, we actually monitor your unique website for both performance and uptime.

Firewalls & Automatic Daily Backups

This is a secure managed hosting service. We provide a real-time web application firewall (WAF), not just a plugin. This service protects y our site against known vulnerabilities, attacks, and malware.

Hosting and Website Support

We don’t just provide managed hosting support, i.e. we don’t just support the web hosting environment but we also support your individual WordPress site. We are WordPress developers.

What Our Secure Managed Hosting Plan Includes

We don’t offer different types of hosting, we give each website the resources it needs and don’t nickel and dime while talking about gigabytes and megabytes. Our support team is here to give you and your team peace of mind.

The FatLab Security Package

Server Security
  • FatLab dedicated Infrastructure
  • Server-based firewall
  • Rate-limiting SSH & SFTP logins
  • Server-based bot protection
  • Database lockdown (whitelist for remote access)
  • Application Isolation
  • Regular Server Patches
  • 24/7 Monitoring
  • Self-healing servers
  • Low load scalable servers
Network Security
  • Cloudflare Enterprise Web Application Firewall (WAF)
  • Priority DDoS Protection (Layers 3, 4, & 7)
  • OWSAP Top 10 Protection
  • Priority Routing across Cloudways Network
  • PCI DSS compliance
Website Security
  • Free SSL certificates
  • Virtual patching against known vulnerabilities via WAF
  • Daily malware scans
  • Daily software vulnerability scans
  • Weekly plugin, core, theme patching
  • 24/7 up/down/performance monitoring w/ alert to FatLab team
  • 1 Day on-server backups
  • 1 Week off-server backups
  • 90 Day 3rd-party off-site backups
  • Comment and spam protection
Hack/Malware Attack Guarantee

If your website should become a victim of a hack or malware attack while on our systems, we will clean and patch your site at no additional cost to you.

The FatLab Performance Package

Servers
  • FatLab dedicated Infrastructure
  • Dedicated resources
  • Low load scalable servers
  • Performance-focused servers
  • Unlimited bandwidth
  • Application Isolation
  • Self-healing servers
  • 20+ U.S. / Canadian data centers
  • Dedicated servers available
Server Level Performance
  • Page-level caching (WP-Rocket license provided)
  • Redis Pro Object Caching (license provided)
  • Varnish
  • NGINX optimized for static asset delivery
  • Apache optimized for dynamic content delivery
  • Memcached
  • PHP-FPM
  • PHP 7.x / PHP 8 available
  • Gzip Compression
  • HTTP/2
Content Delivery Network (CDN)
  • Global Content Delivery Network (CDN) with over 270 global locations
  • Tiered caching
  • Automatic image optimization
  • Nextgen Image Delivery
  • Mobile devise optimization
  • Priority internet routing
  • HTTP/3

Web Support and Service

  • 24/7/365 Uptime and Performance Monitoring
  • Monthly Support, Activity, and Performance Report
  • 24/7 Support Access
Available Cloud Server Providers
0
Client Files Stored
0
Terabytes
Websites
0
Hosted
Site Visitors
0
Daily
Page Views
0
Daily
Monthly CDN Traffic
0
Gigabytes
Average CDN Cache Rate
0
Percent
Monthly CDN Requests
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Million

Number averages are taken from fall 2021

We don’t show you these numbers because they are huge. In fact, they are very small and that is our point. We have some serious hosting infrastructure and lots of organizations trust their websites to us. We take this responsibility very seriously and actually care if your website is up, running, secure, and performing well.

The sad truth is that many of our clients are with us today because they learned the hard way what cheap means in terms of web hosting.

 

Hacked sites

Extended down times

Slow load times

Lack of help when needed

Just a Few of the Websites We Host

Reimagining Big Brands

Bowen.nyc was developed in partnership with agency partner, Pause of Thought of New York. This was one the first websites launched on the new Genius Stack framework and service.

Get Ripped!

A Genius Stack website, for a Reston, VA-based personal fitness company. FatLab built the site and will continue to take care of it under our managed services offerings.

Our Latest Genius Stack Website Launch: Phoenix Strength

Life Enriching Digital Experiences

Agency partner, Sage Growth provided the design and content strategy while FatLab built out the website at their direction. Today we continue to host and support this website through this partnership.

We are a web support company first

FatLab is not just a managed WordPress hosting company.

We are a website maintenance and support company that offers a premium managed service.

One of the major disconnects with the big hosting providers is that the support they provide is focused on the services they provide (servers and infrastructure) and not at all focused on your specific website. Calling or emailing support at these companies can be frustrating when the reply is simply a referral back to your developer because the problem is not on their end. This frustration is then compounded when your developer swears the issue is with the host.

At FatLab, we have developed a service whereby this blame game is irrelevant. It doesn’t matter if the issue is with the infrastructure or the software, it’s got to be fixed!

We are Experienced WordPress Developers

Unlike other hosting solutions, when you contact us with an issue an actual experienced web developer (some of us with over 19 years of web development experience) will handle your request. We have access to a dedicated server team if the issue is of a more IT basis, but what makes us unique is that we can maintain, fix, and advise on your specific website.

We have Systems & Protocols in place

We monitor each and every site from dozens of locations around the globe at 5-minute intervals. We get alerts if any site should have performance, security, or uptime issue. We have protocols in place for events that include:

  1. Hacked website
  2. Down website
  3. Unusually slow website
  4. Down server
  5. Network disruptions

On average it takes us 7 minutes to learn of a site’s issue. With 5-minute health check intervals and multiple automated confirmations from around the globe, we typically know of an issue before our clients do. Once an alert comes in, the issue is confirmed, researched, and protocols put into place.

Press cycles, media exposure, congressional hearings, direct security threats … we have experience with it all

No site is more important than another but there are definitely organizations that garner more and different types of attention than others.

We currently work with organizations that receive regular media coverage (and web traffic spikes), governments that rely on their websites for official business, and people/groups that are known to ruffle a few feathers (politics, here we go). We get it and can handle it.

The news cycle, unplanned media exposure, national and international exposure, and direct security threats are all things we have a great experience with; and can help support the web presence of those organizations that experience them. Again, it’s not just about the servers … servers are boring and don’t pick sides 😉

Website Backups Held
0
Days
Firewall Blocks Per Month
0
Million
DDOS Attacks Blocked
0
Monthly

We take security very seriously and all of our sites utilize a real-time Web Application Firewall (WAF).

Our maintenance and hosting plans include the following services:

24.7.365 Monitoring

We not only monitor our servers (all hosts should do that) but we also monitor your website for performance issues and up/down time. Our systems alert us within minutes if there is anything out of the ordinary.

Most web hosting companies do monitoring of their infrastructure, but what makes us different is that we monitor your actual website. Under a standard hosting plan, your website could be completely down, while the server it’s on remains running. This scenario does not result in an alert and it is up to you to notice and report the issue. Due to our overlapping monitoring systems, this situation simply cannot occur.

We monitor each and every website for uptime and performance issues. Websites are tested every 5 minutes from dozens of locations around the globe. If a problem is detected, that problem is automatically confirmed by up to 3 additional global locations and an alert is sent to a member of the FatLab team.

website firewall and security diagram

Real-Time Firewall

Each and every site hosted with FatLab’s managed WordPress hosting plan sits behind a real-time firewall. This firewall inspects all traffic coming to your site, allowing good traffic to continue while blocking bad traffic and would-be hackers. The firewall protects your site against:

  1. Distributed Denial of Service (DDOS) attacks
  2. Brute force attacks
  3. Known software vulnerabilities
  4. SQL Injection
  5. Bad bots
  6. +More

Content Distribution Network (CDN)

Let’s speed up your website with a CDN. For each site, we utilize a Content Distribution Network (CDN). A CDN keeps copies of your static files (images, pdfs, style sheets, etc.) on servers all over the world. When someone visits your site, they will be served assets from the server geographically closest to them.

In short: someone in Seattle will be sent files from a server in Seattle, and a person in New York will be sent files from a server in New York. Why wait for it to come all the way across the country, through countless networks, hubs, routers, etc.?

A CDN will typically dramatically improve the speed of your site and is key to fast WordPress hosting.

Google factors load time into their search engine rankings, a CDN will help improve your overall score.

Because all sites hosted by FatLab utilize a CDN, the average load on our servers is much lower than a standard configuration, allowing your site to load as quickly as possible.

CDN Global Network

Companies Transfer to Us For Speed and Reliability

Building Custom Dream Homes

When selling high-dollar and/or life changing “products”, a picture is worth much more than one thousand words. This is why AV Architects turned to FatLab for performance based hosting.

Helping Survivors of Domestic Abuse

We host and maintain this very important community resource for the community of Somerset, NJ.

Adjusting Spines (of the U.S. Congress)

For the largest chiropractic professional association in the nation, FatLab built, hosts and maintains this site that serves tens of thousands of members.

American Chiropractic Association Expands Relationship with New Build

 Backups & Disaster Recovery

Though our systems are built on redundancy and failovers, backups are an absolutely critical part of any website maintenance plan. They provide insurance against disasters including natural and man-made (i.e. human error).

Our backup systems take a daily snapshot of your files and database and we can typically reinstate any files within minutes. We hold these complete backups for a minimum of 30 days.

The goal here is to protect your organization’s critical digital data.

 Full SSL/HTTPS Support

We support full SSL/HTTPS website hosting with the certificate being installed at both the firewall and server levels for complete encryption to protect your site visitors.

SSL Certificates are issued and maintained at no additional cost. Though if specific certificate requirements must be met, we can have SSL certificates issued at discounted rates and/or install client-provided certificates.

Wow! That is expensive!

Spending more on your coffee every month than you are on your web hosting?

Our plans might appear expensive compared to many other hosting solutions out there. Heck, you can host a website for as little as $0.99 per month and we are not even sure you can get a (good) cup of coffee for that anymore.

However, we don’t consider our plans expensive for a primary communications tool such as your website.

If you pay less for your organization’s website hosting than you do at your local coffee shop each month, you need to consider the following:

coffee mug representing cheap website hosting

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