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FatLab Web Support

Website Support for Businesses, Agencies and Nonprofits

Website Support & Maintenance

Do you need someone to call when you need a new feature, to install software, or to debug an issue? We are your on-call support team.

Managed WordPress Hosting

Are you looking for a host that will proactively monitor your website, protect it from security threats and ensure it is as fast as possible? We combine our best-in-class support services with best-in-class hosting infrastructure.

Website Development

We have a fresh approach to Website development, applying over 20 years of development experience to our own methodology that results in a professional product for all clients.

Welcome to FatLab Web Support

We Provide Insanely Reliable WordPress Support & Hosting

Our job is simple: Keep your website online, secure, up to date and bug-free. If any part of that criteria is not met, we jump into action.

We can consult, plan, and strategize. We can monitor for uptime and performance. We can work with you to enhance your web presence. All this done by an all-American award-winning team.

Is your website important? Count on us for:

Whether you are a small business or a large organization, we have experience and are ready to work with you!

Specialty Web Support Services

Agency & Studio Partnerships

Greatly increase your company’s capabilities with a specially designed partnership with FatLab. From website builds to on-call tech support and hosting services.

Nonprofit Website Management

FatLab has worked with dozens of nonprofit groups and associations, and we get how donation, membership, and issue-based groups work.

Genius Stack

Genius Stack is our unique branded approach to website development. It’s a methodology, it’s our own framework for fast development and it’s a comprehensive service/support package.

We are a Website Support Company

FatLab is a client/customer service-focused website maintenance company supporting sites based on the WordPress content management system. Our process is communications-focused – never leaving you, the client, in the dark on the status of your latest job or issue. Our job is to close out tasks in a reasonable amount of time and to ensure that your online presence stays up, secure, and stable.

We offer website maintenance plans and managed hosting plans that include WP tech support to help ensure your website is running smoothly.

11 

years in business

80

websites entrusted to us

18,000

support requests closed

Call Us

703.662.5792

Schedule an Introductory Call

See our availability in real time and pick a day/time that works best for you.

Fill Out a Form

Don't want to talk right away? Cool. Send us a quick message.

Message in a Bottle

Nice try. Neither of us has time for that.

We Have Worked For Some Great Organizations!

Next for Autism
Women in Pensions Network
ABFPRS Logo
Lupus Research Foundation logo
New Jersey Brain and Spine
SOCMA logo
International Social Service USA
pattern health
American Chiropractic Association
astro jump logo
club for growth logo
iN2L
Sage Growth Partners Logo
adfintas health logo

Your Website Support Management Team

Shane Larrabee, FatLab Web Support

Shane Larrabee

Founder of FatLab, LLC, Shane has been developing and supporting websites since the late 1990s. Today he maintains and active role in development as well as managing the business.

Ritz Penaranda

Ritz Penaranda

A client for over 15 years before joining FatLab, Ritz works as a project and content manager, helping keep your projects on track and your website up to date.

 

web developer doing website support

We are here to make your life easier.

Consider us your dedicated WordPress developers. We are available to help squash bugs, fix annoyances, enhance your website over time, and keep your site up-to-date with regular updates.

We are a web support company – our primary focus is maintaining your website and supporting your web presence. We are here to solve your web support issues as quickly and smoothly as possible.

We offer a suite of WordPress maintenance services to keep your site running smoothly, maintain competitiveness in search engines, and provide your site users with the best user experience.

We work with you to help protect your investment and improve it. We add new features, fix what’s broken, and make it easier for you to administrate.

Proactive website updates

Our website maintenance services are going to help keep your website up-to-date, secure, and performing at its highest level.

By keeping your website up to date we are helping protect your investment. With the right team of people regularly working on and monitoring your site, your investment will be protected, and last longer, and small issues will be fixed before they become big issues.

We offer several monthly website maintenance plans that include web uptime, downtime, and performance monitoring.

Our support plans include regular WordPress software updates (core, theme, and plugin). We handle backups, malware scanning, protection, and much more.

 

website developer doing website maintenance
managed wordpress hosting

We take hosting seriously

We take the worry out of web hosting. We keep your site up, running, secure, and fast by utilizing only the best-in-class infrastructure and combining that with our support services.

Gone are the days when you find out your website has been down, is slow, or something that is hurting your business is happening. Our services are proactive and redundant, so you can rest easy.

Our managed WordPress hosting service grew out of our need for a high-performance/high-uptime hosting environment for our own clients.

Because we are the ones to get a call when a site is offline, we built the absolute best hosting platform we could.

With control over the entire environment from code to server, we have no excuse but to simply solve your issue.

Recent Client Activity

Advancing Digital Health

In collaboration with longtime agency partner, Sage Growth Partners, FatLab built pattern.health and will now work directly with Pattern Health for hosting, support and maintenance.

FatLab Launches Website For Pattern Health w/ Long Time Agency Partner

Bringing Families Back Together

We built the International Social Service organization’s website in partnership with our agency partner, K Global. We currently maintain and host the site.

Creating Connections

Tina Fox of Fox Paradigm is a busy consultant, coach and speaker. She turned to FatLab and the Genius Stack service to develop a site that encompass all her efforts in a single place, strengthening her personal brand.

FatLab Launches Website for Fox Paradigm

Decades of Web Development Experience

The FatLab team has launched thousands of websites throughout their careers… literally thousands. Shane, the founder of FatLab, remembers explaining what HTML was to executives at Ford Motor Company, MasterCard, and MCI (remember them?) in the late ’90s. 

With decades of experience, our careers have taken us through some great (and sometimes crazy) experiences. We have built, launched, and supported websites for those running for Senate and Congress. We have in our portfolio famous and infamous individuals, companies, and organizations. We have worked for the royalty of more than one nation and our work has been part of national and international campaigns.  

Most importantly we have helped businesses, agencies, and nonprofits of all sizes create and maintain their online presence. Applying lessons learned with each new project. We have even gone as far as creating our development framework and methodology.

And finally, we are a website maintenance company. Once a new website has launched our jobs have just begun, focusing on maintenance, support, and manged hosting services.

website development examples

We Are WordPress Experts

Don’t we wish we kept track of the number of sites we have worked on here at FatLab and across our team’s careers…

All we know is that the number would be impressive. We have collectively worked on sites belonging to the smallest mom ‘n pop shops to Fortune 500 sites. We have worked for foreign and domestic governments and just about everything in between. Several of us have been working in PHP, and MySQL – specifically WordPress – for over 10 years.

We each have our strengths – from front-end eye candy to seriously cool back-end functionality.

Our managed website hosting services are specifically designed to serve WordPress websites at the enterprise level.

Our Mission is Website Security and Performance

Why do people leave sites?

Slow load times equal high bounce rates and this is important because Google calculates your site’s load times in its page ranking algorithm.

Think you’re safe from hackers?

Without proper safeguards, your site visitors could become victims of viruses if a random bad bot finds just one weak point in your site’s code.

We can help.

Utilizing real-time firewalls, daily malware scanning (and cleaning), full-page caching, CDNs, code optimizations, and more – we can help ensure your site remains secure, safe, and fast. This will protect your site visitors and ensure they have the absolute best experience possible.

Agency Partnerships

We love working with communication agencies, studios, designers, and specialists of all kinds and we have many successful agency partnerships to prove it.

Whether it be bringing design files to life in the browser, providing managed WordPress hosting, or simply squashing a bug; our job is to make you look good.

We can work as a member of your team and handle direct communications, or we can work behind the scenes. The structure is up to you.

Nonprofit Website Management

We have a lot of nonprofit and association experience. We understand the unique needs of membership, issues, and trade groups.

FatLab can put together a unique online presence management plan to ensure all your systems are meeting the needs of your members, donors, and other audiences.

From simple content updates to strategic planning our goal is to become a true partner.

Company News, Thoughts & Musings

Popular Plugins and Services Included in Our Managed Hosting Plan

From time to time, we get requests for information on how to install a specific plugin, or we notice that...

Safe + Sound Somerset Launches Website with FatLab

We are extremely proud to have launched a new website in cooperation with a client that has been with us...

TERN Mentoring Launches New Website with FatLab

TERN Mentoring of Northern Virginia launched a new website with FatLab today. Ternmentoring.com is the marketing front-end to a new...