FatLab Web Support
Website Support for Businesses, Agencies and Nonprofits
Our job is simple: Keep your website online, secure, up to date and bug-free. If any part of that criteria is not met, we jump into action.
We can consult, plan, and strategize. We can monitor for uptime and performance. We can work with you to enhance your web presence. All this done by an all-American award-winning team.
Whether you are a small business or a large organization, we have experience and are ready to work with you!
FatLab is a client/customer service-focused website maintenance company supporting sites based on the WordPress content management system. Our process is communications-focused – never leaving you, the client, in the dark on the status of your latest job or issue. Our job is to close out tasks in a reasonable amount of time and to ensure that your online presence stays up, secure, and stable.
years in business
websites entrusted to us
support requests closed
Washington, DC / Costa Rica
Founder of FatLab, LLC, Shane mostly works from the shores of Costa Rica. However, it’s not all cold beer and warm sand as Shane manages day-to-day operations and does development.
Dolores has been working with the FatLab team for over 15 years! However, in 2020 she (and Odie) made the leap from the client side to our side. She now works on new business development.
A client for over 15 years before joining FatLab, Ritz refuses to call herself an ’empty nester’ because Cooper the Shih Tzu keeps her life busy. Ritz works as a project and content manager.
It hasn’t mattered if it is the middle of the day, late at night, the weekend or 5:00pm on Friday. When something urgent has come up, FatLab has responded with a solution within minutes each and every time. This is why we continue our 4+ year relationship with them.
Fatlab has been an invaluable partner for Andigo New Media for more than 4 years. We regularly rely on the FatLab team to help us support and maintain many of our client websites. They keep us informed and have never failed to deliver, even under the tightest deadlines.
FatLab has been an invaluable partner to Sage Growth Partners for many years, we look no further when our client campaigns include web development, support and hosting services. As virtual members to our team, we know FatLab will get the job done no matter how complex or timely.
The American Board of Facial Plastic and Reconstructive Surgery (ABFPRS), a medical certification organization, does not have the technical resources in-house to manage our web presence. We rely on FatLab to help keep our website up to date, consult on best practices and ensure it remains online and stable for our membership and the public.
We migrated our site to FatLab after becoming increasingly disappointed in the level of support provided by two major hosting companies. FatLab has filled this need for us by providing timely and reliable support each and every time we have needed it.
FatLab took over our hosting and website maintenance three years ago. FatLab has since provided all the services our previous major hosting provider lacked (firewall, backups, malware scans and more) and most importantly they have proven to be a reliable and trustworthy partner.
The Club for Growth has been working with FatLab since day one. We have planned, developed and maintained many websites together during that time. FatLab has been there for us each and every time we have needed quick action, long term strategy or even simple updates. The FatLab team is a critical resource to our organization.
Consider us your dedicated WordPress developers. We are available to help squash bugs, fix annoyances, enhance your website over time, and keep your site up-to-date with regular updates.
We are a web support company – maintaining your website and supporting your web presence is our primary focus. We are here to solve your web support issues as quickly and smoothly as possible. We offer a suite of WordPress maintenance services to keep your site running smoothly, maintain competitiveness in the search engines, and provide your site users with the best user experience.
We work with you to help protect your investment and improve it. We add new features, fix what’s broken, and make it easier for you to administrate.
Our website maintenance services are going to help keep your website up to date, secure, and performing at its highest level.
We offer several monthly website maintenance plans that include web uptime, downtime, and performance monitoring. Our support plans include regular WordPress software updates (core, theme, and plugin). We handle backups, malware scanning, protection, and much more.
With the right team of people regularly working on and monitoring your site, your investment will be protected, will last longer, and small issues will be fixed before they become big issues.
In this day and age, anyone can put up a server and call themselves a web host. Our managed WordPress hosting service grew out of our need for a high-performance/high-uptime hosting environment for our clients.
Because we are the ones to get a call when a site is offline, we build the absolute best hosting platform we can. We put together the best package to ensure our clients the highest uptime, security, and performance for their WordPress sites.
With control over the entire environment from code to server, we have no excuse but to simply solve your issue.
In collaboration with longtime agency partner, Sage Growth Partners, FatLab built pattern.health and will now work directly with Pattern Health for hosting, support and maintenance.
A Genius Stack website, for a Reston, VA-based personal fitness company. FatLab built the site and will continue to take care of it under our managed services offerings.
Tina Fox of Fox Paradigm is a busy consultant, coach and speaker. She turned to FatLab and the Genius Stack service to develop a site that encompass all her efforts in a single place, strengthening her personal brand.
The FatLab team has launched thousands of websites throughout their careers… literally thousands. Shane, the founder of FatLab, remembers explaining what HTML was to executives at Ford Motor Company, MasterCard, and MCI (remember them?) in the late ’90s.
With decades of experience, our careers have taken us through some great (and sometimes crazy) experiences. We have built, launched, and supported websites for those running for Senate and Congress. We have in our portfolio famous and infamous individuals, companies, and organizations. We have worked for the royalty of more than one nation and our work has been part of national and international campaigns.
Most importantly we have helped businesses, agencies, and nonprofits of all sizes create and maintain their online presence. Applying lessons learned with each new project. We have even gone as far as creating our development framework and methodology.
And finally, we are a website maintenance company. Once a new website has launched our jobs have just begun, focusing on maintenance, support, and manged hosting services.
Don’t we wish we kept track of the number of sites we have worked on here at FatLab and across our team’s careers…
All we know is that the number would be impressive. We have collectively worked on sites belonging to the smallest mom ‘n pop shops to Fortune 500 sites. We have worked for foreign and domestic governments and just about everything in between. Several of us have been working in PHP, and MySQL – specifically WordPress – for over 10 years.
We each have our strengths – from front-end eye candy to seriously cool back-end functionality.
Our managed website hosting services are specifically designed to serve WordPress websites at the enterprise level.
Slow load times equal high bounce rates and this is important because Google calculates your site’s load times in its page ranking algorithm.
Without proper safeguards, your site visitors could become victims of viruses if a random bad bot finds just one weak point in your site’s code.
Utilizing real-time firewalls, daily malware scanning (and cleaning), full-page caching, CDNs, code optimizations, and more – we can help ensure your site remains secure, safe, and fast. This will protect your site visitors and ensure they have the absolute best experience possible.